About PuroClean Emergency Restoration

PuroClean Emergency Restoration is a family-owned and operated business located in Northeast Ohio. We offer 24-hour emergency restoration services in Lorain, Cuyahoga, and surrounding counties. If you require assistance, please reach out to (440) 653-8222 to be connected to our 24-hour local response line.

We’ve been delivering exceptional property damage services in Lorain and Cuyahoga counties, including areas like Akron, Amherst, Avon, Avon Lake, Bay Village, Beachwood, Bedford, Berea, Brecksville, Broadview Heights, Brookpark, Brunswick, Cleveland, Elyria, Euclid, Grafton, Huron, Independence, Lakewood, Lorain, Macedonia, Maple Heights, Medina, North Olmsted, North Ridgeville, North Royalton, Northfield, Oberlin, Olmsted Falls, Rocky River, Sheffield Lake, Solon, Strongsville, Vermilion, Wellington, Westlake, Wickliffe, and other communities.

We employ a highly systematic and consistent process for dealing with water or fire damage. Our teams and equipment are always ready, and our quick response times show our dedication to being prepared and providing excellent service. Each of our technicians is skilled, and compassionate when responding to a call. Building respectful and open relationships with our customers is very important to us. We provide customers with a verbal plan before starting work and keep them updated on our progress. We work directly with your local insurance provider from start to finish, using the latest technology and methods to ensure your property is properly restored. Our ultimate goal is 100% customer satisfaction.

At PuroClean Emergency Restoration, we treat every customer with respect and a servant’s attitude. Our performance on every new job defines who we are, and we strive to build our reputation daily by assisting home and business owners in overcoming property damage. We express our gratitude to each customer for their call and promise to do our utmost to ensure 100% satisfaction, while working with the goal of receiving a positive Google Review. We are clear in explaining the steps we will take to handle the job properly and make an effort to help our customers understand the process and expectations.

One of our goals at PuroClean Emergency Restoration is to exceed expectations, and one way we achieve this is by prioritizing to “Wow” every customer. This could be anything from simply bringing a customer’s newspaper to them from the curb to going above and beyond by providing water in times of crisis. We do whatever we can to leave a lasting positive impression.

PuroClean Emergency Restoration actively engages with the business community by being members of the Lorain County Chamber of Commerce and the North Coast Chamber of Commerce, which is part of a larger association called the Power of More, comprising six neighboring chambers. This allows us to expand our business relationships with members of the North Coast Chamber of Commerce, West Shore Chamber of Commerce, Fairview Park Chamber of Commerce, North Olmsted Chamber of Commerce, Olmsted Chamber of Commerce, and the North Ridgeville Chamber of Commerce.

Our owners, Trey and Janice Bell, are proud to call Northeast Ohio home to their family. Our team members and our families feel fortunate to be a part of the local community, and we are proud to represent PuroClean Emergency Restoration every day. The people in our community trust our team to take great care in helping them. This relationship is constantly reinforced, as we back up our promise to do everything possible to ensure 100% customer satisfaction. Our team members truly represent everything our company stands for as a responsible member of the business community.

Ohio is a great place to live. Northeast Ohio is extremely rich in culture. Ethnically diverse communities can be found all around Cleveland. Many local cities, such as Avon Lake, enjoy some of the highest-ranked public schools in the country. There are major economic drivers, such as the Cleveland Clinic and University Hospital, that call the Cleveland area home. With so much to do all year-round, families continue to find a way to maintain a balance of work, play, and education.

Each city and town in Northeastern Ohio has its own special qualities and attractions. They all have many things in common as well, such as a strong work ethic, a desire to thrive in a safe neighborhood, and a sports community. It is hard to find anyone in the Cleveland area who is not a sports fan. PuroClean Emergency Restoration supports the professional sports teams in the area, including the Cleveland Browns, Cleveland Guardians, Cleveland Cavaliers, Lake Erie Monsters, and the Lake Erie Crushers. We also take every opportunity to sponsor local youth sporting events in Northeast Ohio.

Our owners, Trey and Janice, chose to settle in the Avon Lake community because of the great quality of life and the reputation of Avon Lake Public Schools. Both have professional backgrounds in customer service and they take advantage of every opportunity to teach their two children the importance of a strong customer service philosophy. Before building a successful PuroClean franchise business, they spent many years working in other capacities and in many different fields, including family entertainment, facility management, and sports marketing. They have a combined 22 years of experience touring with and working for Disney On Ice. The rigors of live performance and everyday interaction with customers helped develop their “The Show Must Go On” work ethic. They enjoy exceeding expectations.