Water Damage Frequently Asked Questions

Firstly, contact a water damage restoration company as soon as possible. Don’t wait as water can cause mold and irremediable damage to the wood, walls, and carpet in your home. Afterwards, contact your insurance company to start the claim process. If safe, shut off the utilities in your home to avoid further damage. Don’t enter your home if it has suffered structural damage. Don’t walk through flood water if electricity hasn’t been turned off and to avoid contaminants.

Why Is My Property Monitored So Often?

1. Ensuring Effective Restoration:

• Continuous Assessment: Frequent monitoring allows PuroClean to assess the effectiveness of the restoration efforts, ensuring that the drying, dehumidification, or cleanup processes are progressing as planned.
• Adjustments and Corrections: Monitoring helps identify any areas that require adjustments, such as repositioning equipment or addressing new issues that may arise during the restoration.

2. Preventing Further Damage:

• Early Detection of Issues: Regular monitoring helps detect any potential secondary damage, such as mold growth, structural weakening, or lingering moisture, before it becomes a bigger problem.
• Minimizing Risks: By keeping a close eye on the property, PuroClean can act quickly to prevent further damage, reducing the overall restoration time and cost.

3. Compliance with Industry Standards:

• Following Best Practices: Frequent monitoring is a standard practice in the restoration industry to ensure that the property is being restored according to industry guidelines and safety standards.
• Meeting Insurance Requirements: Insurance companies often require documentation of the restoration process, including regular monitoring reports, to validate claims.

4. Documentation and Reporting:

• Detailed Records: Regular monitoring allows PuroClean to maintain detailed records of the restoration progress, which are important for insurance claims and for ensuring that all damage is fully addressed.
• Transparency with Clients: Monitoring results are shared with property owners, providing transparency and peace of mind that the restoration is being handled properly.

5. Equipment Performance Checks:

• Ensuring Optimal Operation: Frequent visits allow technicians to check that all equipment, such as dehumidifiers, air movers, and heaters, is functioning correctly and efficiently.
• Preventing Malfunctions: By monitoring equipment performance, PuroClean can identify and address any malfunctions or inefficiencies, ensuring the restoration process stays on track.

6. Final Clearance:

• Final Inspection: Frequent monitoring culminates in a final inspection to ensure that the property is completely dry, safe, and restored to its pre-damage condition.
• Client Satisfaction: PuroClean’s commitment to thorough monitoring helps ensure that clients are satisfied with the restoration results and that no issues are left unresolved.

This FAQ explains why frequent monitoring is a crucial part of PuroClean’s restoration process, emphasizing the importance of ensuring effective, safe, and thorough property recovery.

Initially PuroClean needs to get into the home or office to do the emergency remediation and mitigation work. Then, during the drying process, PuroClean will need to return each day to monitor the progress and to adjust equipment to achieve the best results in the shortest amount of time.

For the FAQ “Why does PuroClean Emergency Recovery Services need access to my house or business?” related to PuroClean of Bluffdale, here’s a basic outline:

Why Does PuroClean Emergency Recovery Services Need Access to My House or Business?

1. Immediate Assessment and Mitigation:

• Damage Evaluation: PuroClean professionals need to assess the extent of the damage quickly to prevent further deterioration.
• Identify Affected Areas: Access allows for identifying all areas impacted by water, fire, mold, or other damage.

2. Safety and Hazard Management:

• Ensure Safety: Access is necessary to identify potential hazards like structural instability, electrical issues, or mold that could pose risks to occupants.
• Hazard Containment: Specialists need to contain and manage any hazards to prevent them from spreading or causing more damage.

3. Efficient Restoration Process:

• Proper Cleanup and Restoration: Access is crucial for removing water, debris, or contaminants and restoring the property to its pre-damage condition.
• Use of Specialized Equipment: Technicians may need to deploy equipment such as dehumidifiers, air movers, or thermal cameras, which require access to the affected areas.

4. Documentation for Insurance Claims:

• Detailed Documentation: PuroClean needs access to document the damage thoroughly, including photos, videos, and reports that are essential for insurance claims.
• Collaboration with Insurance: Proper access ensures that all required evidence is gathered to support your claim and expedite the recovery process.

5. Ongoing Monitoring and Adjustments:

• Progress Checks: Continuous access allows PuroClean to monitor the restoration progress and make necessary adjustments to the recovery plan.
• Final Inspection: Access is needed for a final inspection to ensure that all damage has been properly addressed and the property is safe for reoccupation.

6. Respect for Privacy and Property:

• Professional Conduct: PuroClean respects your property and privacy, ensuring that all work is done with minimal disruption.
• Clear Communication: Technicians will communicate clearly about the need for access and work around your schedule when possible.

This FAQ explains the importance of granting access to PuroClean Emergency Recovery Services, highlighting the need for a thorough and safe restoration process that benefits the property owner.

You can check the walls and ceilings for water stains, the floors for warping and buckling, and the pipes for corrosion, leaks, missing grout, and mold. Attics and basements may have damaged flooring, mildew or mold, dampness, and odors. Also, be sure to inspect the exterior of the home for cracked roof tiles, puddles, standing water, and whether the ground is sloping away from the house.

For the FAQ “How can you determine water damage in a house?” related to PuroClean of Bluffdale, here’s a basic outline:

How Can You Determine Water Damage in a House?

1. Visible Signs of Water Damage:

• Stains and Discoloration: Look for yellow, brown, or dark stains on walls, ceilings, and floors.
• Peeling or Bubbling Paint/Wallpaper: Indicates moisture behind the surface.
• Warped or Swollen Surfaces: Floors, walls, or ceilings that appear warped or swollen are signs of water damage.

2. Odor Detection:

• Musty or Damp Smell: A persistent musty odor often suggests mold growth due to water damage.
• Unexplained Odors: Any strange smell should be investigated, as it could be a sign of hidden water damage.

3. Structural Damage Indicators:

• Cracks or Gaps: Check for cracks in the foundation or around windows and doors.
• Sagging Ceilings or Floors: Sagging is a severe sign of long-term water damage that needs immediate attention.

4. Mold Growth:

• Visible Mold: Mold often appears in damp areas and can indicate water damage.
• Hidden Mold: Even if not visible, mold growth behind walls or under floors can be a sign of water issues.

5. Utility Bills:

• Unexpected High Water Bills: A spike in your water bill could indicate a leak or hidden water damage.

6. Testing for Moisture:

• Moisture Meters: Professionals can use moisture meters to detect hidden water damage.
• Infrared Cameras: Used to spot moisture behind walls and ceilings that isn’t visible to the naked eye.

7. Professional Inspection:

• Call PuroClean of Bluffdale: Our experts can conduct a thorough inspection, using advanced tools and techniques to identify and assess water damage.

8. Immediate Action:

• Address any signs of water damage promptly to prevent further damage and potential health risks like mold.

This FAQ offers a comprehensive guide to identifying water damage in a home and emphasizes the importance of professional assistance from PuroClean of Bluffdale.

For the FAQ “Can warranty cover water damage?” related to PuroClean of Bluffdale, here’s a basic outline:

Can Warranty Cover Water Damage?

1. Understanding Warranties:

• Warranties typically cover defects in materials and workmanship.
• Home warranties vs. manufacturer warranties.
• The scope of coverage can vary based on the policy and provider.

2. Water Damage Coverage:

• Homeowners Insurance: Generally covers sudden and accidental water damage (e.g., burst pipes).
• Home Warranties: May cover plumbing systems, but not all types of water damage.
• Manufacturer Warranties: Typically cover appliance-related leaks or malfunctions.

3. Exclusions to Note:

• Gradual water damage, poor maintenance, or flooding usually aren’t covered.
• Insurance might not cover pre-existing conditions or wear and tear.

4. Role of PuroClean of Bluffdale:

• Expert assessment of water damage.
• Assistance with insurance claims.
• Professional restoration services to mitigate further damage.

5. Final Recommendations:

• Review your warranty and insurance policy details.
• Regular home maintenance to prevent water damage.
• Consult with professionals like PuroClean to understand coverage and restoration needs.

This should give a clear understanding of how warranties interact with water damage coverage and how PuroClean of Bluffdale can assist in these situations.

[VIDEO] Homeowners insurance provides coverage for damage that is sudden and accidental (such as water heater ruptures or pipe bursts). However, flood damage, no matter the source of the water, is NOT covered by standard homeowners policies. Flooding can occur from storms, sewer backup, and overflowing rivers, ponds, lakes, and oceans. However, you can purchase flood insurance through the National Flood Insurance Program. Note that water damage that results from lack of maintenance is not covered on a standard homeowners insurance policy.

[VIDEO] Mold can grow on the surface within 24 to 48 hours.

[VIDEO] You can avoid water damage by cleaning gutters and downspouts, checking your appliances regularly, upgrading washing machine hoses, checking your water pressure, monitoring your water bill, etc.

It depends on the material and how long it was wet. We can assess this for you during a visit. Move furniture to a dry area or put it on blocks so it can begin to self-dry as soon as possible.

[VIDEO] Every Insurance policy is different. You should contact your broker/agent or your insurance company to determine the amount of coverage that you have. For the best possible service to restore all aspects of water and/or mold damage call The Professionals at PuroClean.

There are three basic “types” of water damage, based on the level of contamination. 1-Category 1 (Clean Water): from a damaged pipe or hose. 2-Category 2 (Grey water): this is from an overflowing washing machine or dishwasher or sump-pump failure. 3-Category 3 (Black Water): sewage and all flooding where the water comes into the home from the outside. This water is grossly contaminated. No porous materials damaged by such water can be saved. Such a loss may involve some demolition of drywall that has been contaminated.

[VIDEO] Every Insurance policy is different. You should contact your broker/agent or your insurance company to determine the amount of coverage that you have.

[VIDEO] Every insurance policy is different. You should contact your broker/agent or your insurance company to determine the amount of coverage that you have.

[VIDEO] Most carpet in homes is installed over pad. Both of these materials need to dry completely, and quickly or mold could develop. It is important to extract as much water as possible from both carpet and pad. This requires specialized equipment and should be done by professionals such as PuroClean. PuroClean professionals will also know if the carpet/pad need to be removed because of contaminants that were in the water. After professional extraction the drying time will depend on the type of carpet and pad. PuroClean ensures that these flooring materials are dry as part of the water mitigation process.

There are many variables that affect the time for drywall to dry after being wet. Normally it will be returned to a dry condition in two – three days, but that will vary with each situation.

There are many variables that determine whether a flooded home can be saved: the amount of water is one, even more important is the amount of time the water was in/around the home. Every situation is different!

Water from outside the structure is contaminated and should be handled be professionals such as PuroClean. Even if the water was not from outside if it is there for an extended time then many materials will need to be removed because of the increased contamination from long-standing water. Drywall will soften and may fall, especially from ceilings. Carpet, pad and other floor coverings may need to be removed. Every situation is different! For the best, specific advice, please call your local PuroClean as soon as the damage is discovered.

That depends on the amount of damage. It there is extensive damage it will not be possible to occupy the structure. However, every situation is different!

Yes! It is important that the equipment run 24 hours every day. This will provide the best possible drying process.

It is important that you NOT turn the equipment off. The drying process is most effective and most efficient when the equipment is allowed to run 24 hours every day. This will allow PuroClean to complete the job as quickly as possible and then all equipment will be removed.

Please do not open doors or windows. The equipment selected for every job and the process are based on having a “closed drying system.” Opening doors or windows will upset that process and may extend the drying time (and the charges) significantly.

Many PuroClean Professionals provide Full Service to you including the replacement or repair of any structural items that have been damaged. Consult your local PuroClean office to see if they provide Full Service.

[VIDEO] For a small area, you can mix one cup of vinegar and 2 cups of water and spray on the area. If your entire carpet is damaged, you should call in a water mitigation company, such as PuroClean, to take care of the damage.

Yes – including subfloors, reconstruction and refinishing. The repairs needed depend on many factors.

Yes – we have a system for removing water from carpets, but sometimes carpets and pads must be replaced after getting wet. If mold is present, this can also affect the outcomes. If the water was clean and we can dry and sanitize them, they can sometimes be saved.

Water damage can occur after natural disasters, such as thunderstorms or hurricanes that cause flooding, from pipe bursts, appliance malfunctions, roof leaks, foundation leaks, septic tank overflows, poor drainage, and more. Flash flooding, pipe bursts, and sewage backups are especially dangerous as they can produce several inches of water in less than a day.

Floodwater that comes from outside and from sewage backups contains dangerous contaminants like viruses and bacteria. If the water isn’t drained within 24-48 hours, structural damage and mold growth can ensue. Even water leaks that infiltrate your home slowly can cause damage to the building and lead to mold growth. Mold left unchecked will spread quickly through the home.

The first thing professionals do is remove damaged materials that will either be restored or discarded. Materials include baseboards, insulation, furniture, carpeting, upholstery, carpet padding, fragile woods, drywall, and more. After the damaged items are removed, the technicians begin drying out the water and disinfecting the areas. Specialized tools like air movers and dehumidifiers are typically involved in the drying process. Professionals will also handle mold damage in the restoration process. Mold-infected surfaces will be disinfected and restored as quickly as possible to prevent it from spreading.

It’s impossible to make your home flood proof, but you can take several measures to prevent flood damage.

Remove wet moist or damp items, wipe up spills, fix any plumbing leaks, control the humidity in your home, reinforce the sealant, when cleaning your floors make sure you dry the floors completely.

Replace missing shingles, clean gutters, inspect vents, valleys, chimneys, pipes, skylights, etc. You should also check your attic ceiling and remove ice buildup during heavy snow.

The bathroom is a prime area for water damage, since almost everything you do in there involve water use. To prevent water damage, you can replace torn shower curtains, dry the floor and drain water from the tub after use, check for leaking pipes, and ensure that the grout and caulking are in good condition.

Contact your insurance agent and/or adjuster and they will tell you everything you need to have ready to ensure the claims process is smooth.

Check the surface of the wall for water stains, peeling paint, or warping. Push on the wall lightly – if it’s soft and spongy, that’s an indication of moisture damage. Then, take the smell test. If the wall smells musty, like rotted leaves, it is a telltale sign of water damage.

First you have to remove the damaged floor material, add the framing as needed, then measure, cut, and fasten new plywood.

An easy way to tell if your tile floors are water-damaged is by checking to see if any tiles are darker in color than the other tiles.

You should get a professional home inspector to determine if there is water damage and the extent of the damage. A contractor can estimate the repair cost.

You may be able to add water damage coverage to your insurance policy. Contact your insurance agent and/or adjuster to find out if you’re eligible for coverage.

Homeowner’s insurance provides coverage for damage that is sudden and accidental (such as water heater ruptures or pipe bursts). However, flood damage, no matter the source of the water, is NOT covered by standard homeowner’s policies.

Homeowners insurance provides coverage for damage that is sudden and accidental (such as water heater ruptures or pipe bursts). However, flood damage, no matter the source of the water, is NOT covered by standard homeowners policies. Flooding can occur from storms, sewer backup, and overflowing rivers, ponds, lakes, and oceans. However, you can purchase flood insurance through the National Flood Insurance Program. Note that water damage that results from lack of maintenance is not covered on a standard homeowners insurance policy.

The first thing professionals do is remove damaged materials that will either be restored or discarded. Materials include baseboards, insulation, furniture, carpeting, upholstery, carpet padding, fragile woods, drywall, and more. After the damaged items are removed, the technicians begin drying out the water and disinfecting the areas. Specialized tools like air movers and dehumidifiers are typically involved in the drying process. Professionals will also handle mold damage in the restoration process. Mold-infected surfaces will be disinfected and restored as quickly as possible to prevent it from spreading.

Floodwater that comes from outside and from sewage backups contains dangerous contaminants like viruses and bacteria. If the water isn’t drained within 24-48 hours, structural damage and mold growth can ensue. Even water leaks that infiltrate your home slowly can cause damage to the building and lead to mold growth. Mold left unchecked will spread quickly through the home.

Water damage can occur after natural disasters, such as thunderstorms or hurricanes that cause flooding, from pipe bursts, appliance malfunctions, roof leaks, foundation leaks, septic tank overflows, poor drainage, and more. Flash flooding, pipe bursts, and sewage backups are especially dangerous as they can produce several inches of water in less than a day.

It depends on the material and how long it was wet. We can asses this for you during a visit. Move furniture to a dry area or put it on blocks so it can begin to self-dry as soon as possible.

Yes – including subfloors, reconstruction and refinishing. The repairs needed depend on many factors.

Yes – we have a system for removing water from carpets, but sometimes carpets and pads must be replaced after getting wet. If mold is present, this can also affect the outcomes. If the water was clean and we can dry and sanitize them, they can sometimes be saved.