PuroClean Disaster Restoration Specialists of Charleston 
WE ARE HERE TO HELP
We are so sorry about your fire damage loss. It is a tragedy that no one should have to go through. At PuroClean Disaster Restoration of Charleston, our primary responsibility is to provide you with materials and resources to help you and your family overcome the devastating and the traumatic effect that comes with any tragedy relating to water or fire damage. Enclosed are some resources to help you and your family get back on track as fast as possible.
WHAT DO I DO NOW?
Take a Breath.
There are few things more devastating than home fire damage. It’s normal to feel overwhelmed when it feels like your whole life just went up in smoke. Let yourself process the loss.
Remember You are Not Alone.
This is a new experience and it can be stressful. Although all of this may be new to you, it is not new to the first responders, insurance agents and restoration professionals who experience fire damage daily and know how to deal with its aftermath. We are here to support and guide you.
Safety First.
Even after the fire is extinguished, it’s important that you fully understand the danger it could still pose to your health. The air, soot, and dirty water left behind contain hazardous chemicals. Follow the advice of the fire cleaning experts — the firefighters, local building officials, your insurance agent, and your fire damage restoration team.
Call Your Insurance Agent.
After the fire department and police, the next call should be to your insurance agent. Your insurance agent will guide you through the process of filing a claim. You will need to address pressing fire damage concerns and create an itemized claims list. If you are not insured, contact community groups for aid and assistance.
Ask For a Copy of the Fire Report.
This will contain crucial details pertaining to the fire damage, and is important in filing a claim.
REPLACING VITAL DOCUMENTS
Driver’s License
Contact Your Nearest DMV
Call 1-803-896-5000
Military Discharge
Department of Veterans Affairs
Call 1-800-827-1000
Passports
U.S. Department of State
Call 877-487-2778
Birth and Death Records
DHEC – SC Department of Health and Environmental Control
Call 1-843-953-0032
Citizenship Papers
U.S. Citizenship and Immigration Services
Call 1-800-375-5283
GENERAL ASSISTANCE
American Red Cross
Call 843-764-2323
In addition to food and shelter, The Red Cross can also help you get necessary replacement medical devices and prescriptions. You may also be assigned a case worker who will work closely with you to help you get any other assistance.
FOOD AND SHELTER
East Cooper Community Outreach (ECCO)
Call 843-849-9220
Services and programs are offered at no charge and include but are not limited to an emergency food pantry, emergency financial assistance for utilities, housing and other economic needs; medical outreach to assist client suffering from chronic illness to obtain needed prescription medicines; diabetes education, the operation of an emergency dental clinic, and providing donated household furnishings and clothing, and client referral services to other organizations and agencies in the greater Charleston area.
Neighbors Together
Call 843-747-1788
Visit 2105 Cosgrove Avenue North Charleston, SC 29405
SERVICES WE PROVIDE
For help with restoring your property back to its pre-loss condition or better, please call PuroClean Disaster Restoration of Charleston at 843-972-4200. We are the paramedics of property damage and are available 24/7 to help with your home emergency. At every step, we keep you and your insurance agent informed. We want everyone involved to understand what is happening, what to expect, and what to do to overcome the loss.
• Soot and Smoke Odor Removal.
• Fire Damage Restoration.
• Water Damage Restoration.
• Insurance Coordination Support.
• Pack-Out & Content Cleaning.
• Itemized Claims List.
PuroClean Disaster Restoration Specialists of Charleston 