PuroClean: The Preferred Provider for Leading Insurance Companies Across the Nation

When property emergencies strike, insurance professionals, claims adjusters, and agents need a trusted partner to deliver reliable, full-service support to their clients 24/7. That partner is PuroClean. Renowned for its comprehensive solutions and unwavering dedication to customer satisfaction, PuroClean has become the top choice for industry professionals nationwide.

Certified Excellence Backed by a Robust Network

PuroClean is proudly certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC), the leading authority in the restoration industry. With over 475 offices across North America, our extensive network is supported by a dedicated quality assurance and training organization. This ensures that every property emergency is met with expertise, consistency, and efficiency.

Our personalized approach to property damage emergencies not only delivers superior results but also helps save time and reduce costs for insurance professionals and their clients.

“The Paramedics of Property Damage™”

At PuroClean, our highly trained specialists are recognized as the “Paramedics of Property Damage™” for a reason. They bring a unique combination of technical expertise, empathy, and respect to every situation, understanding the emotional challenges property owners face.

With a single call, PuroClean technicians spring into action, working quickly and compassionately to restore properties to their pre-loss condition. Our goal is to not only resolve the physical damage but to ensure your client’s peace of mind every step of the way.

Why Partner with PuroClean?

  • Reliable Partnership: By working closely with insurance professionals, we ensure clients receive the highest level of service and support.
  • 24/7 Availability: Emergencies don’t follow a schedule, and neither do we. Our team is always ready to assist, day or night.
  • Expansive Network: With over 475 locations across North America, we ensure prompt, localized service no matter where help is needed.
  • IICRC-Certified Experts: Our technicians adhere to the highest standards in the industry for exceptional results.
  • Tailored Solutions: Each property and situation is unique, and we customize our services to meet individual needs, saving time and money.
  • Compassionate Care: We treat every client with dignity and understanding during challenging times.

A Trusted Resource for Your Clients

When you partner with PuroClean, you gain a team that is committed to handling every property emergency with professionalism, efficiency, and genuine care. From start to finish, we are dedicated to ensuring the best possible outcomes for your clients, making us a dependable ally for insurance professionals across the nation.

Trust PuroClean to deliver the highest quality restoration services to your valued customers, providing peace of mind and unmatched expertise when it matters most.

Relentless Customer Service

Call us today and we'll connect you with a PuroClean franchise owner in your area.

Certified Priority Response

The Certified Priority Response (CPR) Program from PuroClean is crafted to help streamline the claims process, reduce costs, and enhance client satisfaction. By adhering to rigorous certification standards, implementing clear operational protocols, and securing mutually agreed-upon scope pre-approvals, the program ensures seamless collaboration and superior outcomes.

Our commitment is to provide 24/7 accessibility, delivering rapid, efficient, and cost-effective responses every single time. With PuroClean’s CPR Program, you can trust us to handle claims with precision and professionalism, ensuring peace of mind for all involved.

The CPR Process

  • Convenient Assignment Options: Losses can be assigned electronically or by calling our National Call Center at 800-775-7876.
  • Prompt Initial Contact: A CPR-certified PuroClean office will reach out within 60 minutes or less of receiving the assignment notification.
  • Rapid On-Site Inspection: Within four hours of the assignment, a CPR-certified PuroClean Representative will perform a thorough on-site inspection.
  • Timely Status Updates: An updated status report will be provided within 24 hours of the site inspection. All data, readings, and reports are managed through our advanced PuroMetrix™ claims management system.
  • Comprehensive Documentation: A complete package of supporting documents will be transmitted within 48 hours of job completion, ensuring a smooth and efficient claims process.

Get the Results You Need.

Partner with PuroClean!

Increased customer retention and reduced loss expenses are key elements that make partnering with PuroClean the right property restoration company for your claims department. Relentless, as well as results – will prove to save you time AND money when you choose PuroClean. Call one of our Business Development team members today to start a relationship and build your national account program.

 

Call: (973) 988-5588 to speak to a business development specialist or email us at [email protected]

Priority Response

PuroClean utilizes PuroLogic — a claims management system as part of our Certified Priority Response (CPR) program for loss notice assignment, job data collection, and reporting back to the insurance company, adjuster or claims manager. This system allows all our offices to run their business efficiently while providing the superior customer experience PuroClean clients have come to trust.

The first notice of loss comes into our National Call Center at 800-775-7876, which is then entered into PuroLogic and assigned to the closest CPR-certified PuroClean office. The certified PuroClean office then manages that job using PuroLogic to provide the insurance client access to data in real-time as job information is uploaded to the system both from the office and in the field using handheld tablets. The system shows moisture readings and mapping, photos, and job diary documentation, as well as digital customer signature, captures. PuroLogic can also easily be used for centralized billing for regional and national clients.

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PuroClean’s training center, the PuroClean Academy, is one of the most state-of-the-art facilities in the country for our industry. Here, PuroClean franchise owners and their employees have the opportunity to earn certifications from the Institute of Inspection, Cleaning and Restoration Certification (IICRC), the restoration industry’s top standard-writing agency. PuroClean also provides a unique opportunity for insurance companies to train in our facility to ensure their employees and others in the industry receive relevant and up to date hands-on training to better assist their customers.

The PuroClean Academy includes an IICRC-approved Applied Structural Drying (ASD) facility we affectionately call our “Flood House”. It is the focal point of real-life practical instruction. One of only 24 in the world, this is the premier ASD facility in the nation and assists us in providing the highest level of training for our franchise owners.

Partner with Experts in Restoration Services

At PuroClean, we take pride in making our partners look good. Our technicians are highly trained and certified, they use state-of-the-art equipment and techniques to effectively remediate property damage. Our many years of experience working with industry leaders like you, help us understand your needs and allow us to provide timely and detailed documentation so you can complete your files seamlessly.

Call: (973) 988-5588 to speak to a business development specialist or email us at [email protected]

FAQ

Why should I consider using PuroClean for reconstruction?

The Professionals at PuroClean are the best option for reconstruction services because we understand the scope of the work to be done after water, fire, mold or biohazard emergency services [...]

What is involved in reconstruction?

Reconstruction may involve electrical, drywall, carpentry, or painting, flooring, cabinetry, roofing, permit acquisition, replacement or installation, project management or inspections and will depend on the scope of work to be [...]

Why should I consider using PuroClean for reconstruction?

The Professionals at PuroClean are the best option for reconstruction services because we understand the scope of the work to be done after water, fire, mold or biohazard emergency services [...]

What is involved in reconstruction?

Reconstruction may involve electrical, drywall, carpentry, or painting, flooring, cabinetry, roofing, permit acquisition, replacement or installation, project management or inspections and will depend on the scope of work to be [...]

What is Reconstruction?

Reconstruction is the work done to repair damages from fire, flood or other catastrophic events. [...]