PuroClean is a Preferred Provider for Top Insurance Companies Nationwide

My House Is Flooded, Who Should I Call?

When disaster strikes, you need a trusted partner. PuroClean is the property emergency service company of choice for insurance professionals, claims adjusters, and insurance agents who require a reliable, 24/7, full-service team to support their customers every day.

PuroClean is certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC) and offers a vast North American network of over 475 offices. We are backed by our quality assurance and training programs, providing a personalized approach to property damage emergencies that saves both time and money.

Your Trusted Partner in Property Restoration

As the Paramedics of Property Damage™, PuroClean’s technicians are highly trained experts in emergency property restoration. We approach every situation with compassion, respect, and professionalism, understanding the emotional challenges homeowners face when dealing with property damage.

If you’re wondering who to call when your home is flooded, PuroClean of Central Southwest Houston is ready to respond immediately, providing prompt and effective assistance.

Compassionate Service and Expert Restoration

PuroClean technicians arrive on the scene with a clear mission: to restore the property to its pre-loss condition as quickly as possible. We do whatever it takes to ensure your customer’s satisfaction, using the latest techniques to prevent further damage and begin the restoration process right away.

With PuroClean as your trusted partner, you can have peace of mind knowing that we will always be there to help you manage property emergencies efficiently and effectively.

Relentless Customer Service

Call us today and we'll connect you with a PuroClean franchise owner in your area.

Certified Priority Response

PuroClean’s Certified Priority Response (CPR) Program is designed to help you lower claim costs and enhance customer satisfaction. We achieve this through stringent certification standards, clear operational protocols, and pre-approved scopes of work that are agreed upon in advance.

Our mission is to offer easy, 24/7 access, followed by a swift, efficient, and cost-effective response every single time!

The CPR Process

  • You can assign a loss either electronically or by contacting our National Call Center at 800-775-7876.
  • Every CPR-certified PuroClean office will make contact within 60 minutes or less after receiving the assignment notification.
  • A CPR-certified PuroClean representative will conduct an on-site inspection within four hours of assignment notification.
  • Within 24 hours of the site inspection, a CPR-certified PuroClean representative will provide an updated status report. All reports, readings, and real-time data will be captured through our PuroMetrix™ claims management system.
  • Within 48 hours of job completion, a CPR-certified PuroClean office will send a comprehensive package of supporting documentation.

Get the Results You Need.

Partner with PuroClean!

Increased customer retention and reduced loss expenses are key elements that make partnering with PuroClean the right property restoration company for your claims department. Relentless, as well as results – will prove to save you time AND money when you choose PuroClean. Call one of our Business Development team members today to start a relationship and build your national account program.

 

Call: (832) 856-5900 to speak to a business development specialist or email us at [email protected]

Priority Response

PuroClean utilizes PuroLogic — a claims management system as part of our Certified Priority Response (CPR) program for loss notice assignment, job data collection, and reporting back to the insurance company, adjuster or claims manager. This system allows all our offices to run their business efficiently while providing the superior customer experience PuroClean clients have come to trust.

The first notice of loss comes into our National Call Center at 800-775-7876, which is then entered into PuroLogic and assigned to the closest CPR-certified PuroClean office. The certified PuroClean office then manages that job using PuroLogic to provide the insurance client access to data in real-time as job information is uploaded to the system both from the office and in the field using handheld tablets. The system shows moisture readings and mapping, photos, and job diary documentation, as well as digital customer signature, captures. PuroLogic can also easily be used for centralized billing for regional and national clients.

We Have Trained Over 20k Experts

THROUGH THE PUROCLEAN FRANCHISE NETWORK

Did you know that at PuroClean we love to help insurance agents stay current with their certifications? That’s one of the many benefits you’ll find while working with PuroClean. We are experts in restoration and offer continuing education courses for insurance agent so you can stay current. Over the years, we have trained thousands of agents like you, and now more PuroClean locations than ever are offering CEs.

Find out what courses are being offered in your area.

Get the Inside Scoop

Sign up to be notified of new CEs, industry events and more

PuroClean’s training center, the PuroClean Academy, is one of the most state-of-the-art facilities in the country for our industry. Here, PuroClean franchise owners and their employees have the opportunity to earn certifications from the Institute of Inspection, Cleaning and Restoration Certification (IICRC), the restoration industry’s top standard-writing agency. PuroClean also provides a unique opportunity for insurance companies to train in our facility to ensure their employees and others in the industry receive relevant and up to date hands-on training to better assist their customers.

The PuroClean Academy includes an IICRC-approved Applied Structural Drying (ASD) facility we affectionately call our “Flood House”. It is the focal point of real-life practical instruction. One of only 24 in the world, this is the premier ASD facility in the nation and assists us in providing the highest level of training for our franchise owners.

Partner with Experts in Restoration Services

At PuroClean, we take pride in making our partners look good. Our technicians are highly trained and certified, they use state-of-the-art equipment and techniques to effectively remediate property damage. Our many years of experience working with industry leaders like you, help us understand your needs and allow us to provide timely and detailed documentation so you can complete your files seamlessly.

Call: (832) 856-5900 to speak to a business development specialist or email us at [email protected]

FAQ

Why should I consider using PuroClean for reconstruction?

PuroClean is the best option for reconstruction services because we know and understand the scope of the work to be done after restoration and remediation due to water, fire, mold [...]

Why should I consider using PuroClean for reconstruction?

The Professionals at PuroClean are the best option for reconstruction services because we understand the scope of the work to be done after water, fire, mold or biohazard emergency services [...]

Do I need to have a permit for deconstruction services?

A permit may be needed depending on the requirements of your municipality and the full scope of the work to be done. [...]

Why should I consider using PuroClean for reconstruction?

The Professionals at PuroClean are the best option for reconstruction services because we understand the scope of the work to be done after water, fire, mold or biohazard emergency services [...]

What is Reconstruction?

Reconstruction is the work done to repair damages from fire, flood or other catastrophic events. [...]