5 / 5
In short, PuroClean of Huntsville, AL is the best. They are extremely knowledgeable, honest, professional, thorough, and courteous. They had the best solution for us and saved us thousands of dollars because they DO NOT TRY TO SELL YOU things you don’t need. In detail, Kenny and Bruce Ashcraft of PuroClean know more about crawl spaces, mold, wood moisture levels, vapor barriers, dehumidifiers, and finding the correct solutions for these issues than ANYONE else. You can trust them to do things right. Our crawlspace is complex because of multiple additions. We weren’t aware until too late there were areas with no vapor barrier, no ventilation, inadequate or no air circulation, water vapor, and high moisture levels. A really bad environment. Mold and fungus had grown. It even damaged our hardwood floors. I thoroughly researched options and received proposals from multiple reputable companies. Other companies were eager to feed on our fear and tried to sell us products and services we didn’t need. The most common of which was the ever-popular encapsulation solution with one or two huge dehumidifiers. Our gut kept telling us these were wrong for our chopped up space and wouldn’t solve the problem, or even reach each area of concern. Kenny and Bruce created a unique plan for our complex space that was thousands of dollars less to install and operate than those proposals. It created both ventilation and air circulation for each area of our crawlspace without the expense of having to run huge dehumidifiers. Plus their solution didn’t cover up the walls - hiding possible sources of the moisture – along with our ability to detect future problems. PuroClean eliminated our moisture problems – period. PuroClean is also very responsive. As soon as I called, we had an appointment within two days. They conducted a thorough inspection, explained their processes and products, answered all my questions, and were extremely nice and professional. Two days later, they gave me a complete proposal with an itemized estimate. I could see exactly how they charged. Nothing was hidden or lumped together like other companies’ proposals. My documentation and pictures (before, during, and after) were easily accessible on a private, secure link. I always knew the progress of my job. They were on time, stayed on schedule, and kept me apprised of their progress. They cleaned up the mold, used a sealer to waterproof some crawlspace walls that needed it, & put down a new vapor barrier. Then installed an ATMOX SMART ventilation system with vents & fans that bring fresh air in when it’ beneficial, but close off when it would be harmful based on dewpoint. Also, fans circulate air throughout the crawlspace, dead spaces, and additions. They are so quiet we don’t hear them. The intelligent system monitors wood moisture, and calculates dew point to keep condensation from occurring, and the fresh moving air keeps humidity down and makes sure the crawl space stays dry! The one control panel in our closet upstairs keeps us informed of conditions in the crawlspace and is simple to read and use, although we rarely need to touch it. Kenny has been readily available and goes out of his way to answer any questions we’ve had since the system was installed. We rest easier with PuroClean and ATMOX follow up service and warranties, knowing that adjustments can be made, if needed, as the system is put through it’s paces in our complex crawlspace environment through our first fall winter, spring & summer - particularly this hot, humid, southern summer. If you want a company that is trustworthy and really knows crawlspace ventilation, GIVE PuroClean of Huntsville A CALL. They won’t sell you more than you need and can offer you a different, smarter solution. Whether your crawlspace is big or small, your problem simple or complex, they can solve it.
5 / 5
After my house flooded I called my insurance company and PuroClean was at my door that day! They were very knowledgeable, professional and courteous. They knew exactly what they were doing and got the job done. I would recommend them to anyone who needs their type of service. I am a very satisfied customer!!
5 / 5
Bruce and his team were excellent. I called PuroClean on a Thursday evening, around 6:30 pm, to leave a message to receive a call back the next day. Instead of having to wait until the next day, I received a call back within 10 minutes. Bruce was at my home the next morning to investigate the issue which was not resolved by the company my insurance company had initially assigned. Shortly thereafter I had equipment in my home and within 5 days the issue was resolved. I would highly recommend PuroClean to anyone needing restoration services.
5 / 5
These guys are great! They are professionals. They showed up exactly when they said they would. Kenny thoroughly explained what to expect and answered any questions we had during the process. They got everything cleaned up and worked closely with my insurance company in order to get things resolved. We didn't have to worry much about anything once they got started. I highly recommend them to anyone that is dealing with any sort of water damage.
5 / 5
Our house flooded last Friday night and Puroclean came to the rescue that night. They quickly responded, had great customer service and workmanship.
5 / 5
Our home recently flooded due to a broken toilet when we were out of town. We have never had to deal with a home related issue at this level before (and I hope I never have to again). Our homeowners ins. rep recommended 'PuroClean' to help get started with the clean-up. The very same day we filed our ins. claim, the Puroclean team was at my door with a ton of equipment to help get things dried out. Kenny, Bruce and Duke were great! Since my house is on a slab and I have hardwood floors, The guys advised me that my floor was a loss and would have to ultimately be torn out and replaced. I think Kenny really went above and beyond what was expected of him in our case. Not knowing what we could expect, Kenny took his time and explained to us the entire process of what was going to happen and the associated timeline of events concerning the rehabilitation of our home. The guys also moved the furniture out of the most affected rooms, and said they would be back to move out the rest when the time comes and....they will be back to move it all back in again once the new floors are down!! Now, I don't know if every restoration company provides this level of service, but if they don't I'm sure Kenny and the guys would be happy to show them how it SHOULD be done. Kudos to PuroClean!
PuroClean of Huntsville 
PuroClean of Huntsville