Property Managers

Speak to a Business Development Specialist

(305) 907-7373

PuroClean of Downtown Miami: Your Preferred Property Emergency Service Partner

PuroClean of Downtown Miami, part of the PuroClean of Aventura, Davie, Downtown Miami and East Orlando team, is the trusted property emergency company of choice for commercial management professionals, property managers, real estate agents, hospitality, manufacturing, retail, and luxury commercial management. We provide 24/7 full-service property emergency services to take care of your customers during their most critical moments.

Why Choose PuroClean of Downtown Miami?

  • North American Network: With over 280 offices across North America, PuroClean offers a robust network backed by our quality assurance and training organization.
  • Personalized Approach: We understand the urgency of property damage emergencies and offer a personalized approach that saves you both time and money.
  • Paramedics of Property Damage™: Our highly trained experts in emergency property restoration provide excellent service with respect and empathy for home and business owners facing emotionally challenging situations.
  • Compassionate Response: Our technicians come to the rescue with just one call, doing whatever it takes to satisfy your customers and restore the property to its pre-loss condition.
  • Relentless Customer Service: You can feel confident knowing that PuroClean is your trusted partner, committed to delivering relentless customer service and satisfaction.

Emergency Management Process (EMP)

Do you have an emergency plan in place? With PuroClean’s Emergency Management Process (EMP), you can be ready when unexpected property damages occur:

  • Detailed Emergency Preparation Plan: We help you create a detailed emergency preparation plan for you and your employees to handle unexpected damages.
  • Reduce Liability Risks: By identifying potential hazards that could lead to future damage and addressing them promptly.
  • Faster Recovery: Having a plan and documentation in place saves time and gets your business back to normal sooner.
  • Improved Satisfaction: We conduct third-party customer evaluations after every job to ensure the highest level of satisfaction among tenants and property owners.

Comprehensive Plan Includes:

  • Emergency Action Checklist: Preparedness checklist tailored to your property needs.
  • Advanced Warning and Emergency Contact Sheet: Immediate access to emergency contacts.
  • Personalized Portfolio: Detailed portfolio with property specifics, shut-off locations, insurance details, and more.
  • Pre-Approved Work Authorization: Streamlined process to ensure work can start promptly, minimizing further damage.

Why PuroClean of Downtown Miami Stands Out:

  • Personalized Owner Involvement: Experience direct engagement with the owner, guaranteeing customized and focused service.
  • Effective Communication: We prioritize open, transparent communication to keep you well-informed at every stage.
  • Exceptional Customer Support: Our team is dedicated to providing outstanding service, treating your property with the highest level of respect.
  • Enduring Client Relationships: We strive to build long-term relationships by understanding and prioritizing your specific needs.
  • Highly Rated Service: Our numerous 5-star reviews attest to our unwavering commitment to customer satisfaction and service excellence.
  • Swift Response Time: We promise to respond within 2 hours, following our efficient 1-4-8 scheme to promptly address your concerns.
  • Complimentary EMP Profile: We offer a free Emergency Management Profile (EMP) to help you be better prepared for any future emergencies.
  • Free Estimates: We provide no-cost estimates to give you a clear understanding of the necessary services and their costs.
  • National Network Resources: As part of a national network, we collaborate with other franchises to ensure top-notch service.
  • Large Loss Management Expertise: Partnering with Signal Restoration Services, we handle significant losses over $1 million with professionalism and efficiency.
  • Comprehensive Loss Management: We manage losses of any size, offering a single point of contact to ensure a seamless service experience.

PuroClean of Downtown Miami sets itself apart by combining owner-driven, tailored service with the robust support of a national network. Our focus on rapid response, transparent communication, and exceptional customer support ensures we exceed your expectations. Discover why our clients consistently give us 5-star reviews.

Building Lasting Relationships

At PuroClean of Downtown Miami, we build lasting relationships with our clients and stand behind our workmanship and materials with a one-year guarantee.

Contact Us Today

Call us today and we’ll connect you with a PuroClean franchise owner in your area to discuss how we can serve you better in emergencies.

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Relentless Customer Service

Call us today and we'll connect you with a PuroClean franchise owner in your area.

Do you have an emergency plan?

You never know when a property emergency will happen, but with PuroClean’s Emergency Management Process or EMP, you can be ready when it’s presented to you.

An Emergency Management Process Will…

  • Help you create a detailed emergency preparation plan for you and your employees when there are unexpected damages to any of your properties.
  • Reduce liability risks. We identify potential hazards that could lead to future damage and address them or notify you as appropriate.
  • Get you back in business sooner. Having a plan and documentation in place saves time.
  • Improves tenant/property owner satisfaction. At the end of every job, we conduct third-party customer evaluation to ensure the highest level of satisfaction.

Be ready when it counts. This comprehensive plan will provide you with a detailed portfolio including:

  • An Emergency Action Checklist
  • You become a “preferred response” partner
  • Advanced Warning and Emergency Contact Sheet
  • Your personalized portfolio is built including pictures and many other details Power, Water, Gas and other utilities Shut-Off Locations
  • Primary Contact Information including insurance policies, important numbers
  • Pre-approved work authorization and NTE amounts so work doesn’t have to wait and less damage is assumed
  • Local contacts for Fire Department, Insurance Agents, Nearest Hospitals, Security & Power Companies and more.

We build lasting relationships with our clients and provide a one-year guarantee on our workmanship and materials.

Call (305) 907-7373

to speak to a business development specialist or email us at [email protected]

OR, request a sample emergency management process below.

Certified Priority Response

PuroClean’s Certified Priority Response (CPR) Program is designed to help you reduce claim costs and increase satisfaction by employing strict certification standards, clear protocols, and mutually agreed-upon scope pre-approvals.

Our goal is to provide 24/7 easy access, then respond quickly, efficiently, and cost-effectively, every time!

CPR Badge

The CPR Process

  • You can assign a loss electronically or through our National Call Center at 800-775-7876.
  • Every CPR-certified PuroClean office will make contact within 60 minutes or less of assignment notification.
  • A CPR-certified PuroClean Representative will perform an on-site inspection within four hours of assignment notification.
  • A CPR-certified PuroClean Representative will provide an updated status report within 24 hours of site inspection. All reports, readings and real-time data will be obtained through our PuroMetrix™ claims management system.
  • A CPR-certified PuroClean office will transmit a complete package of supporting documentation within 48 hours of job completion.

Priority Response

PuroClean utilizes the full technology suite provided by Next Gear Solutions, which includes job management with PuroLogic; real-time homeowner communication with ProAssist; CRM and growth technology with LuxorCRM, and water mitigation documentation and compliance with MICA; and data analytics with BI Reporting. Adopting the Next Gear technology package creates a cohesive and efficient approach to PuroClean’s job management.

The first notice of loss comes into our National Call Center at (305) 907-7373, is then entered into PuroLogic Admin, and assigned to the closest CPR-certified PuroClean office. The certified PuroClean office then uses PuroLogic desktop and mobile to manage the job throughout its entire lifecycle from first contact with the customer through receipt of final payment. PuroLogic Mobile makes it easy to review upcoming tasks, track equipment, upload photos, and speak notes directly into the job file.

Partner with Experts in Restoration Services

At PuroClean, we take pride in making our partners look good. Our technicians are highly trained and certified, they use state-of-the-art equipment and techniques to effectively remediate property damage. Our many years of experience working with industry leaders like you, help us understand your needs and allow us to provide timely and detailed documentation so you can complete your files seamlessly.

Call (305) 907-7373

to speak to a business development specialist
or email us at [email protected]

PuroClean’s training center, the PuroClean Academy, is one of the most state-of-the-art facilities in the country for our industry. Here, PuroClean franchise owners and their employees have the opportunity to earn certifications from the Institute of Inspection, Cleaning and Restoration Certification (IICRC), the restoration industry’s top standard-writing agency. PuroClean also provides a unique opportunity for insurance companies to train in our facility to ensure their employees and others in the industry receive relevant and up to date hands-on training to better assist their customers.

The PuroClean Academy includes an IICRC-approved Applied Structural Drying (ASD) facility we affectionately call our “Flood House”. It is the focal point of real-life practical instruction. One of only 24 in the world, this is the premier ASD facility in the nation and assists us in providing the highest level of training for our franchise owners.