Water Damage Restoration in New Bern

PuroClean of New Bern, NC takes pride in the ability to respond rapidly to water damage problems and emergencies in New Bern, NC and surrounding areas. We understand that water damage can be caused by all kinds of issues ranging from leaky faucets to something more serious like frozen or burst pipes. Your home is in good hands with our certified and trained technicians. Our goal here at PuroClean of New Bern, NC is to avoid any further problems and avoid the risk of mold that could impact the structure of your home. Don’t hesitate to contact us anytime at (252) 444-4747.

Trust PuroClean of New Bern, NC for your Water Damage Remediation

Our QuickDry systems is designed to dry affected structural materials and contents and in a timely and effective manner can include:

• A thorough assessment and inspection of the structure to determine what’s wet and how wet structural materials and contents are with infrared cameras and moisture meters.
• The removal of standing water.
• The application of specialized drying equipment.
• Daily inspections and monitoring until materials have reached their pre-loss condition and established drying goals.

During our Process of Water Removal: The PuroClean of New Bern, NC certified water damage professionals are there to ensure that the obvious and hidden water damaged areas of your property are restored – they do this while giving special care to all of your belongings and property.

Mold and Odor Removal: Water losses not handled in a timely manner and dried down quickly can lead to additional damage such as microbial growth, as well as cause structural components to lose their integrity, possibly impact indoor air quality, and may ultimately result in compromised occupant health issues to develop. PuroClean’s IICRC certified technicians follow industry standards to properly remediate mold that has infected and/or damaged and return the property to a pre-loss condition. Once a scope of remediation and repair has been established, they will implement engineering controls and containment to prevent cross-contamination to unaffected areas of a building utilizing negative pressure with HEPA air filtration devices. A remediation protocol is developed to remove contaminants by:

• The removal of compromised materials and contents per industry standards.
• A thorough cleaning using HEPA air filter devices and HEPA vacuums.
• A thorough cleaning of all surfaces with cleaning solutions that can include EPA registered disinfectants, followed by another HEPA vacuuming of all surfaces.

A lot of people use bleach to clean mold; however, this is an ineffective strategy as bleach does not kill the spores; it only bleaches them. PuroClean’s goal is to return your property to a safe and clean condition.

Odors are a sign that something could still be wet. If something has a musty pungent odor it can indicate microbial issues that can create MVOC’s (microbial volatile organic compounds) and can cause health related issues. PuroClean’s approach is to follow industry standards to develop the right scope of repair for your business or home, which includes employing specialized equipment, cleaning practices, followed by recommending a clearance test to ensure your property has reached the desired goal.

Ongoing Communication: During the New Bern, NC water damage repair process PuroClean works with you and your insurance company to keep you both in the loop on what’s happening, what to expect and what to do. It’s our goal here at PuroClean of New Bern, NC to be transparent, to ensure everyone involved stay fully aware of what’s taking place and are able to make decisions confidently.

Here at PuroClean of New Bern, NC, you can always count on us to respond to New Bern, NC water damage emergencies with urgency and sensitivity 24/7. We always perform our work professionally and thoughtfully when salvaging your property. We always strive to serve you with as much compassion and as little disruption to your daily life. We understand this is a traumatic experience.

We keep you and your insurance company informed about our progress throughout the entire process. Our certified techs will use advanced cleaning equipment to precisely measure the extent of the damage and will restore areas with both visible and hidden water damage.

PuroClean Emergency Flood and Related Water Damage Repair Services in New Bern, NC

Water Damage Assessments:

• Our technicians will first conduct a thorough assessment, perform daily inspections and monitoring to develop drying strategies and answer: What’s wet, how wet is it, is it drying, and has it reached its dry standard.
• The assessment helps determine what damaged material may need to be removed due to structural integrity issues, damage not restorable, or contamination. Our goal is to dry all materials such as drywall, wood, carpet and padding, baseboards, furniture, insulation, furniture, upholstery, and more, providing they are not contaminated, or structurally compromised according to industry standards.

Emergency Extraction of Water in New Bern, NC

Our technicians will commence by removing all standing water from your premises. We strategically place commercial grade water removal equipment to remove the water as quickly as possible.

• After the water has been removed, any affected structures and property are relocated to be stored or thrown away. This first step takes place immediately and is achieved using our advanced pumping machines. Our technicians start water removal immediately using our high tech commercial water pumping equipment. Upon completion of the water removal process, PuroClean will remove all damaged structures and/or belongings whether they are to be stored or discarded.
• When the water is fully removed from your property, the equipment will be removed, and the pumped water will be discarded at an environmentally safe location.

Dehumidification & Drying

Once all areas requiring this process have been identified, the areas are marked off and prepped for drying and dehumidification.

1. This process requires all belongings to be relocated to thoroughly complete the water removal.
2. A PuroClean professional will assess the isolated area and choose locations for the powerful air movers. Areas of the home or business that are affected with the most moisture and trapped water will be the key focus, to pull out trapped water. Remember, these machines are quite loud.
3. The water is sucked into the air by the air movers, which are specially designed to increase evaporation in the given space and create airflow so dehumidifiers can be most effective. PuroClean technicians will make sure the water is disposed of in another location.
4. Only after monitoring humidity levels and confirming the levels have returned to normal, your property will be returned to the original location.

Final Cleaning Processes

Odors can form in a carpet that has been water damaged very easily due to soils and potentially from other issues such as mildew and may spread beyond the affected area to your entire home or business. PuroClean’s professional process of cleaning, deodorizing and spot removal will safely and effectively remove soils and organics that are odor-causing.

• Our technicians will begin with a complete inspection and dry vacuuming of your carpet.
• To properly repair the affected carpet, where needed, your furniture may require repositioning.
• Pre-treatments may be required for heavily soiled areas, spots, or pet odors.
• Post cleaning treatments can include textile or fiber protection, the cleaning of hard surfaces and contents that can help protect and prolong the value of your property.

New Bern, NC Water Damage Do’s and Don’ts

Repairing water damage in New Bern, NC is very important, but the safety of everyone involved is our top priority. Whether mitigating or restoring water damage, the following tips will help lower the risk of you suffering a setback due to a rain event, flood, problem plumbing, leaking AC, or roof.

To Do:

• Shut off main water supply: Turn off your home’s water supply. You may need to call a plumber for repairs.
• Be extra careful: Watch your step as floors may be slippery and wet. Keep a lookout for obstacles and any exposed wiring. USE CAUTION.
• Remove Water: Mop up as much water as possible. In cool weather, open windows to speed drying; in hot weather, if safe, turn on your Air Conditioning.
• Upholstery should be propped up: All loose cushions and upholstered furniture should be propped up in a dry place.
• Deal with Area Rugs and Obstacles: Take out rugs and pick up any items that are sitting on the floor.
• Dry Storage Containers: Storage containers such as wet suitcases and storage boxes should be opened and dried in the sunlight if at all possible.
• Protect Your Valuables: Paintings, artwork, and any other valuables should be relocated to a safe, dry place.
• Dry Clothing: Quickly dry all articles of clothing. Hang leather and fur goods to dry at room temperature.
• Protect Your Furniture: Put aluminum foil or plastic under furniture legs on wet carpeting. Open (but don’t force) drawers and cabinet doors to dry out interiors.
• Call PuroClean Immediately: Call PuroClean of New Bern, NC. Our trained techs are highly skilled in New Bern, NC water damage repair.

What You Should Not Do:

• Do not Use a Vacuum Cleaner: You can only use a wet-vac, which is equipped to deal with water. DO NOT USE your regular everyday vacuum cleaner.
• Don’t mess with electrical outlets: DO NOT plug or unplug any electrical cords or outlets and don’t touch anything that is plugged in.
• Do not Operate Electrical Appliances: DO NOT USE TVs, radios, computers, ceiling fans, or any other electrical appliances while standing on damp carpets or floors, particularly concrete or tile floors.
• Do Not turn up the heat: keep interiors as cold as possible, as mold grows with heat and moisture.

Our Frequently Asked Questions

Below are the questions typically asked by our PuroClean customers:

What happens if I have a flood late at night and need assistance?

We at PuroClean of New Bern, NC are open 24 hours a day, seven days a week, and will respond to your call for assistance at any time and on any day. We restore your property as if it were our own and will ensure the damage will be in a better state than it originally was. Call us now at (252) 444-4747.

What do I need to do to get a free estimate, or how much does it cost?

Call us now at (252) 444-4747 for a free estimate of our water damage services.

Does homeowners insurance cover flooding or water damage? Do you work with insurance companies to minimize the cost and hassle?

Homeowners insurance provides coverage for sudden and accidental damage (such as water heater ruptures or pipe bursts). However, flood damage, no matter the water source, is NOT covered by standard homeowners policies. Also, a standard homeowners insurance policy will not cover water damage that results from a lack of maintenance.