Hoarding Cleanup Services in New Braunfels, TX

PuroClean provides you the hoarding help that you have a need for without being ashamed or embarrassed. Homes that may seem daunting and overwhelming due to the amount of clutter, trash, and abundance of personal belongings is one of our many areas of specialty.

The Challenge

PuroClean can help with the shame and guilt that may accompany hoarding. It’s not unusual for hoarders and their families to stay in their homes, not invite guests in, and try to conceal the condition from friends, relatives, and well-wishers who really are concerned and actually care. If hoarding goes unaddressed, it could lead to a very unpleasant outcome.

According to the Mayo Clinic, signs and symptoms of hoarding may include:

  • Excessively acquiring items that are not needed or for which there is no space,
  • Persistent difficulty throwing out or parting with your things, regardless of actual value,
  • Feeling a need to save these items and being upset by the thought of discarding them,
  • Building up of clutter to the point where rooms become unusable,
  • Having a tendency toward indecisiveness, perfectionism, avoidance, procrastination, and problems with planning and organizing

Excessive acquiring and refusing to discard items result in:

  • Disorganized piles or stacks of items, such as newspapers, clothes, paperwork, books, or sentimental items,
  • Possessions that crowd and clutter your walking spaces and living areas and make the space unusable for the intended purpose, such as not being able to cook in the kitchen or use the bathroom to bathe,
  • Buildup of food or trash to unusually excessive, unsanitary levels,
  • Significant distress or problems functioning or keeping yourself and others safe in your home,
  • Conflict with others who try to reduce or remove clutter from your home,
  • Difficulty organizing items, sometimes losing important items in the clutter.

Hoarding – A Hazardous Situation

Hoarding can slowly develop into a situation that is quite troublesome to control for many of those who suffer from the condition. It can also prove a very hazardous chore to clean up and remediate a hoarder’s property. Parting with their possessions is very difficult for hoarders, specifically while trying to cooperate with family or other caring, materially curious parties. Unfortunately, this interaction between the hoarder and those closely involved can cause long-lasting disputes and divisions.

Hoarding presents a high level of danger and risk to property and, more importantly, life.

  • Health hazards
  • Trip hazards
  • Hazardous to Those That Help
  • Fire hazards
  • Access and egress in case of emergency
  • Putrid odors
  • Deferred maintenance
  • Obscured damage
  • Cleaning Hazards

Excessive contents can hide serious problems such as:

  • Water losses,
  • Roof leaks,
  • Exterior moisture penetration,
  • Cause extensive and long-term damage,
  • Structural integrity risks and failure issues.

Statistics show that hoarding affects “as many as 1 in every 20” individuals and is more common in older age groups, increasing with age. According to the National Alliance on Mental Illness (NAMI), up to 5 percent of the world’s population displays traits of clinically diagnosable hoarding. The National Study Group on Compulsive Disorganization guideline for comprehending the level of hoarding and its impact on a house:

Hoarding Level 1: In order for your home to be classified as safe and sanitary, light clutter can be present, there is clear access to all doors and stairways, three or fewer locations with animal waste exist, and there are no noticeable smells.

Hoarding Level 2: At least one blocked exit, clear signs of malfunctioning heating, cooling, or ventilation system for at least half a year, clutter is ensconced in 2 or more rooms, slight smells, signs of mildew in kitchens and bathrooms, garbage bins spilling over, visible pet waste on the floors, and unclean food prep surfaces.

Hoarding Level 3: At hoarding level 3 rooms become completely impossible to use. Also, various major structural problems and damage exist, along with clutter becoming a problem inside and outside of the property.

Hoarding Level 4: Social problems become much more noticeable at level 4 of hoarding. There are major problems such as sewer backup, nearly impossible-to-use kitchen and bathrooms, animal waste laying around the floor, and more. Mold and mildew are easy to spot throughout every inch of the house, and there are a few rooms close to not being livable.

Hoarding Level 5: Hoarding Level 5 is the most extreme level of hoarding. Structural damage around the property is quite extreme, and the foul odors are substantial and inescapable. The property is in a state that needs extensive restoration to be liveable again. The basic necessities like water and electricity are not operational. Extreme clutter and garbage make accessing certain areas and rooms nearly impossible. Also, pests are very noticeable throughout.

The Solution

The approach to cleaning up a hoarder’s home or building can be daunting for many reasons. Calling PuroClean is a good start. Our professional teams will work with compassion and empathy in developing a plan and executing the plan with you, family members, or caregivers, as well as any other materially interested parties that want to provide the best care. As part of our services, PuroClean will ensure that no clutter is left behind for sentimental reasons and that everything is cleared, bagged properly, transported, and disposed of in a specialized manner, befitting the hazardous material it may be. PuroClean’s top priority is to ensure that their highly trained employees, the occupants, other materially interested parties, and the environment are properly protected.

Hoarding cleanup is another division of PuroClean’s biohazard remediation services and involves a high level of forensic restoration and cleaning services in which our PuroClean franchises* have been specifically trained in. We know how to bring back a house and make it appear as great as before, even after hoarding problems.

The Cleaning Process – The PuroClean RapidDefense™ Program

Forensic cleaning is defined as the removal of biological contaminants to prepare surfaces, both vertical and horizontal, for professional disinfecting. There are two phases to the forensic cleaning process. First, all surfaces are dry cleaned with disposable microfiber pads to reduce both the bio load and the soil load to prepare them for wet cleaning.

Next, wet cleaning process involves the application of an EPA-registered hospital-grade disinfectant/cleaner dispensed through a foaming unit and manipulated via mechanical action using disposable microfiber pads.

As we are not cleaning for appearance but for health, all surfaces may be clean to the eye, however, testing the surfaces is an essential step to ensuring we have accomplished our goal, that we have cleaned for health.

How Hoarding Can Affect Insurance Claims

Homes that are in poor condition after hoarding problems can be susceptible to insurance coverage issues due to lack of maintenance and degradation that occurs in these environments. Some insurance carriers, brokers, and agents will provide a list of concerns and issues detailing what safety and maintenance fixes to retain policy coverage. Failure to address these issues can lead to a loss in insurance coverage.

While calling in professionals like PuroClean and their expert crews to assist in sorting through a house and providing cleanup services may not be easy, it may be required to help with the daunting tasks related to the cleanup and remediation.

PuroClean’s biohazard remediation services are available near you and around the clock 24/7. Call PuroClean anytime at (830) 359-3080.

Providing Hoarding Cleanup Solutions Calls for Empathy and Compassion

The goal with any new project that PuroClean is hired for, is to make sure that everything is addressed according to the needs of the client and return the property over in a healthy and safe manner. Our technicians are careful, empathic, and compassionate for all those involved with the project, while helping all who are coming to terms with this problem. PuroClean wants to ensure open communication and while showing concern and empathy for all materially interested individuals dealing with these sensitive and concerning scenarios.

PuroClean of New Braunfels, TX approach to hoarding cleanup:

Initial inspection – Every job starts with a first inspection and assessment to establish Health and Safety as the top priority. Next, PuroClean will make a plan of remediation, restoration, and cleanup according to the project details. Because every hoarding situation is unique and different, so too is the need for building a strong working schedule that helps move things along expeditiously.

Safety – It is important to be concerned about protection when remediating and restoring a house. PuroClean uses the proper personal protective equipment for our professional technicians. As part of the PuroClean response, we will help enact emergency plans to situations that can develop – like having readily available fire extinguishers, first aid kits, insect repellants or control solutions, flashlights, and more.

Giving all the cleaning supplies – During the entire cleaning process, PuroClean uses various equipment and cleaning supplies. Our company response vehicles are equipped with all required items, equipment, PPE, cleaning solutions, and all other tools that may be needed to tackle the daily tasks.

Staging a dumpster – Dumpsters are very important while conducting a hoarding cleanup, and PuroClean will consult the property’s responsible party for assistance in locating an open area for a dumpster to be placed safely. This will also be done in an effort to minimize any possible damage resulting from placement and removal. Dumpsters allow the PuroClean technicians to place all “to be disposed of” contents from the property fast and efficiently.

Decluttering – The removal of clutter from each area can be easy once all parties are on the same page and communication is open. Slowly but surely individuals will notice the ongoing progress and normally become inspired to keep moving forward. However, it takes time to complete the decluttering procedure for every part of the home.

Sorting the contents – Local laws and regulations must be checked for dealing with items that have special handling. All trash and debris are bagged up and discarded according to guidance and local laws. Salvageable items are separated into two piles – items to keep and items to donate.

Repairing and cleaning the house – When the entire house is clutter-free, remediation and repairs are started if needed. These can include:

  • Restoration services (after fire, water, mold, or biohazard damage),
  • Forensic cleaning with application of disinfectant that includes the house and any salvageable items and contents.
  • Surface prep and repainting,
  • Re-carpeting.

Hiring PuroClean brings the best highly trained team and cleaning services focusing on top-quality care for all. We have the highest quality of services, and our speed and compassion during the remediation and cleaning are unrivaled. No matter how challenging a cleanup might appear, we are willing to put in the work to keep our customers happy.

*It is crucial to know that not all PuroClean offices offer biohazard restoration solutions. If there is a need for a cleanup for a hoarding problem, take time to contact the main office at 1-800-775-7876 to connect with the closest PuroClean Franchise near you.

Our small chapel experienced a water mishap in our office building a few days before Christmas. We were surprised with a few inches of water overnight and with the annual holiday services approaching [...]

DIANE B.

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