Emergency Water Damage Restoration Services by PuroClean of Norcross


Water damage can strike at any time, and it can cause devastating and costly damage if not addressed swiftly. Luckily, PuroClean of Norcross prides itself on its rapid response times when it comes to water damage issues in Norcross, GA and the surrounding areas. We understand that water damage can come from all kinds of sources, from a small leaky faucet to a full-blown burst pipe. No matter the cause, we are here to help. Our team of professionals is trained to handle any water damage emergency situation, and we work quickly to minimize the damage and get your property back to its original condition as soon as possible.

Your home is in good hands with our experienced and trained technicians. Our goal here at PuroClean of Norcross is to prevent any further problems and avoid the risk of mold that could affect the structure of your home. Don’t wait to contact us anytime at (770) 954-5020 for water damage restoration in Norcross.

Trust PuroClean of Norcross for Your Water Damage Restoration

PuroClean QuickDry System™

Our QuickDry systems are designed to dry affected structural materials and contents promptly and effectively. The system includes:

  • A thorough assessment and inspection of the structure to determine what’s wet and how wet structural materials and contents are with infrared cameras and moisture meters.
  • The removal of standing water.
  • The application of specialized drying equipment.
  • Daily inspections and monitoring until materials have reached their pre-loss condition and established drying goals.

The Water Removal Process:

When water damage strikes your property, it’s important to act fast to prevent further damage. Our team of IICRC-certified water damage restoration technicians understand the importance of restoring every area, whether obvious or hidden, while taking special care of your belongings and property.

But the damage caused by water extends beyond what meets the eye. If not handled quickly, it can lead to further damage like mold growth, compromised indoor air quality, and health risks. That’s why our technicians follow industry-accepted standards to ensure proper remediation of mold and other water damage by implementing control and containment measures using high-efficiency particulate air (HEPA) air filtration devices. Our team will work tirelessly to return your property to its pre-loss condition, giving you peace of mind knowing your property is in good hands.

  • The removal of compromised materials and contents per industry standards.
  • A thorough cleaning using HEPA air filter devices and HEPA vacuums.
  • A thorough cleaning of all surfaces with cleaning solutions that can include EPA-registered disinfectants, followed by another HEPA vacuuming of all surfaces.

While some individuals may opt for bleach to address mold issues, it proves to be an ineffective approach since bleach merely whitens the spores without eliminating them. PuroClean is dedicated to restoring your property in a clean and safe manner, employing methods that guarantee the complete elimination of mold infestation.

Unpleasant odors serve as a signal that there may still be moisture present. A musty, strong smell can suggest microbial problems leading to the production of microbial volatile organic compounds (MVOCs) and potential health concerns. [Company_name] adheres to industry standards when determining the appropriate repair scope for your residence or business. This involves the use of specialized equipment and cleaning techniques, as well as a clearance test to confirm that your property has achieved the desired condition.

Emergency Water Extraction

Our process initiates with the extraction of any standing water in your home or business, employing top-tier equipment strategically positioned to eliminate all water from the area.

The initial phase involves swift water removal using our advanced pumping machines. Subsequently, all impacted belongings and structures are either removed and stored or responsibly discarded. Following the completion of this stage, our technicians will remove the equipment, and the collected water is appropriately discarded elsewhere.

Drying and Dehumidification

Upon identifying all areas requiring drying and dehumidification, they are contained and prepared for the process.

To ensure a thorough procedure, the removal of belongings and upholstery is necessary. The acting technician will position air-moving machines around the isolated area when it’s ready. The fans will be directed towards the moisture-laden areas of the house or business to extract any trapped water.

Subsequently, during the dehumidification phase, water will be drawn into the air and through the fans. Our technicians will responsibly dispose of all extracted water in a designated location.

Throughout the process, our technicians will diligently monitor moisture levels to ensure effective drying. Once moisture levels return to normal, any items that were removed will be carefully placed back in their original locations.

Carpet Restoration

Carpet restoration is the process utilized to return your damaged carpet to its pre-loss condition.

Initiating with the first step, the identification of the water damage source is crucial in determining the salvageability of the carpet. If this initial assessment deems the carpet salvageable, any remaining water is extracted through a water removal process.

Subsequently, high-quality air-moving fans are employed to eliminate moisture from the carpet, mitigating the risk of mold growth. Throughout this drying process, PuroClean of Norcross‘s technicians will provide regular updates to both you and your insurance agent.

Upon achieving a thoroughly dry state for the carpet, all equipment will be removed from the area, and your belongings will be returned to their original locations.

Carpet Cleaning, Deodorization and Spot Removal

Water-damaged carpets are prone to mildew, leading to unpleasant odors that can permeate not only the affected room but the entire home or office. Effective removal of odors from your carpet involves thorough cleaning, deodorization, and targeted spot removal.

Our technicians will start the process with a comprehensive inspection and vacuuming of your carpet. Following this, your furniture will be temporarily relocated to facilitate carpet repairs. If necessary, spot and pet odor treatments will be applied.

Additionally, we offer fiber or textile protection, providing an added layer of defense to safeguard and extend the lifespan of your carpet.

Water Damage Do’s and Don’ts


While addressing water damage repair in Norcross, GA remains a top priority, ensuring the safety of our customers and technicians takes precedence as our primary goal. The following tips aim to minimize the risk of setbacks caused by rain events, floods, roof leaks, or malfunctioning plumbing or AC units.

What To Do:

    • Shut Off Your Water: Turn off the home’s water source and call a plumber for repairs.

    • Be Extra Careful: Watch your step as floors may be slippery and wet. Keep a lookout for obstacles and any exposed wiring.

    • Remove Excess Water: Mop up as much water as possible. In colder weather, open windows to speed drying. In hot weather, switch on your air conditioner, if safe.

    • Upholstery Should Be Propped Up: Any loose cushions and upholstered furniture should be propped up in a dry place.

    • Deal with Area Rugs and Obstacles: Take out any area rugs and pick up all items that may be sitting on the floor.

    • Dry Storage Containers: Storage containers like wet suitcases and storage bins should be opened and dried in the sunlight, if possible.

    • Protect Your Valuables: Artwork, collectibles, and any other valuables should be moved to a safe, dry place.

    • Dry Wet Clothing: Quickly dry all wet clothes. Hang leather goods and furs to dry at room temperature.

    • Protect Your Furniture: Place aluminum foil or plastic under furniture legs on wet carpeting. Open (but don’t force) drawers and cabinet doors to dry out the inside.

    • Contact PuroClean of Norcross ASAP: Call PuroClean of Norcross Experienced technicians highly trained in water damage are ready and waiting to come to you.

What Not To Do:

    • Do Not Vacuum: You should not use a traditional household vacuum cleaner. Only use a wet vacuum, the type that is specifically made to handle water.

    • Do Not Touch Outlets or Plugs: Don’t plug or unplug any electrical appliances or touch anything that is plugged in already.

    • Do Not Operate Electrical Appliances: Don’t use TVs, radios, computers, ceiling fans, or any electrical appliances, especially while standing on wet carpets or floors, particularly concrete or tile floors.

    • Do Not Turn Up the Heat: Keep interiors as cold as possible, as mold grows with heat and moisture.

Nelson and his team were polite, professional and efficient. I highly recommend.
David Hogg

Great work! Had water damage and mold growth from Hurricane Helene and this company made the process simple, prompt, and easy. All the work was done within a day. The house was well tarped and tidy […]
C. Clark

Absolutely spectacular service all the way around. I called out PuroClean after we got several inches of rain in my house. They came out the next day and did a full moisture scan of the house and […]
Ashleigh Trahan

I recently had the pleasure of working with PuroClean of Norcross. I was impressed with their prompt response to my need. They were professional from start to finish, and I highly recommend their […]
Tondala Hawk

“Excellent and professional work by all associated with PuroClean of Norcross. I may have them initiate a restoration effort soon. Thank you Omar and John!!”
Bill Stromdahi

Dangers of Not Resolving Water Damage

FAQs

Below are the questions typically asked by our PuroClean customers: 

What happens if I have a flood late at night and need assistance?

We at PuroClean of Norcross are open 24 hours a day, seven days a week, and will respond to your call for water damage restoration assistance at any time and on any day. We will restore your property as if it were our own and will ensure the damage will be in a better state than it originally was. Call us now at (770) 954-5020.

What do I need to do to get a free estimate, or how much does it cost?

Call us at (770) 954-5020 for a free estimate of our water damage restoration services. 

Does homeowners insurance cover flooding or water damage? Do you work with insurance companies to minimize the cost and hassle?

Homeowners insurance covers sudden and accidental damage (such as water heater ruptures or pipe bursts). However, no matter the water source, flood restoration is NOT covered by standard homeowners policies. Also, a standard homeowners insurance policy will not cover water damage that results from a lack of maintenance.

FAQs

Why does PuroClean Emergency Recovery Services need access to my house or business?

Initially PuroClean needs to get into the home or office to do the emergency remediation and mitigation work. Then, during the drying process, PuroClean will need to return each day to monitor the […]

Where does mold grow in homes?

Mold commonly grows in areas that are prone to moisture, such as the basement and bathroom. However, mold can also grow in hidden areas of the home, such as behind walls, under the floor, in the ai[…]

Should I test for mold?

If you suspect that there is mold growing in your home, you don’t have to know which type of mold it is, but you should have it removed as soon as possible. It is not necessary to test for mold i[…]

What are the symptoms of mold exposure?

The symptoms normally resemble “allergies:” itchy eyes, sneezing, coughing, etc. However, different molds will affect different people in different ways. If you believe you might be suf[…]

Do I need to have a permit for deconstruction services?

A permit may be needed depending on the requirements of your municipality and the full scope of the work to be done.[…]

Norcross’s Water Damage Restoration Experts

Our QuickDry System™

The PuroClean QuickDry System™ uses applied psychrometric science — a proven process that properly manages dehumidification and temperature. This system will effectively and efficiently facilitate drying and help restore your water-damaged property.

Water Removal Process

PuroClean of Norcross‘s technicians care for your property and belongings respectfully and with compassion while removing visible and invisible water damage.

Mold/Odor Removal

Our technicians will sanitize the mold-infected structure. We will remove contaminants at risk of becoming airborne using our HEPA air filters and vacuums. This way, your property will be in its cleanest and safest state.

Exceptional Service

We constantly think about you and the job throughout the water damage restoration process. We strive to ensure you are satisfied and that we exceed your expectations of a water damage remediation company.

Water damage can be caused by anything from flooding to heavy rains, a burst pipe, or even a broken appliance. Regardless of the origin of the damage, PuroClean of Norcross will respond immediately to remove standing water and moisture from your property. Our IICRC-certified team will fully restore your home or business in Norcross, Duluth, Tucker, Doraville, and Lawrenceville to its pre-damaged condition. Our water remediation restoration service aims to prevent further damage and avoid mold growth. Call us today at (770) 954-5020.

PuroClean Emergency Flood and Related Water Damage Restoration Services

  • Water Removal

  • Emergency Water Extraction

  • Drying & Dehumidification

  • Carpet Restoration

  • Carpet Cleaning, Deodorization & Spot Removal

  • Mold and Odor Removal

  • Reconstruction

Urgency and Sensitivity

Recognizing that water damage causes a devastating setback to families or businesses, our Paramedics of Property Damage™ respond with urgency and sensitivity 24 hours a day, seven days a week to professionally salvage your property. We understand the trauma you are facing so we rescue your property with compassion and minimal disruption to your daily life.

Detailed and Accurate Assessments

Our professionals identify the full extent of water damage, both visible and unseen, by using sensors such as moisture detectors and hygrometers. Meanwhile, we help homeowners overcome their feelings of helplessness by explaining the process in a way that they can understand what is happening, what to expect, and what they can do.