Water Damage Restoration Lead Technician

Do you strive for excellence? 

Every day in this fast-paced industry we help people recover from water, fire and mold damage. We are looking for a proactive problem-solver to lead our team as a Lead Water and Fire Technician. As a Water Damage Restoration Lead Technician, you will be making a difference in the lives of our customers every day.  If you are looking for just another job, this isn’t the place for you.

Let’s be clear. This Water Damage Restoration Lead Technician job IS for you IF:

• Big picture thinker
• Pays attention to details because details matter
• Strong follow-through
• Follows the process, don’t cut corners
• Wants personal and professional growth
• Maintains order in the workplace and on the jobsite
• Follows iicrc guidelines

Our Core Values – Are You a Fit for our Water Damage Restoration Lead Water Technician Position?

1.         FIRST DO THE RIGHT THING – We deliver what we promise to help our customers and follow our processes in our commitment to our team members, even when no one is looking, or even if it is not convenient.  

2.         THRIVE BY CONSTANTLY LEARNING – We are always improving, and we invest in our team so that they can be safe and grow both personally and professionally so that they benefit as a whole person.

3.         RESPECT STARTS WITH SELF – We demonstrate self-respect and respect our team, our customers, their homes and belongings. 

4.         PASSIONATELY SERVE THE CUSTOMER – From the first phone call until the job is done, we make a difference in the lives of our customers so they can get through tough times.  

 If this sounds like you, you may be the person we are looking for. See, we are not looking for just anyone. We are looking for the right people to lead our team.

Water Damage Restoration Lead Technician Responsibilities:

• Lead Techs respond 24/7 when on call (we have a rotating on call)
• Understand and address customer concerns passionately and professionally 
• Responsible for the job execution from start to finish. That means meeting with the customer to determine the scope of work, getting the authorization signed, and doing the work with other technicians
• Document the job progress with pictures, dry logs, scope sheets and e-mails – we will teach you our process using Mica and Dash
• Work with adjusters and follow insurance program rules – we like to be paid for our work
• Be approachable and professional in your appearance and in the work you do

Water Damage Restoration Lead Technician Qualifications:  

• Hard-working team leader willing to support others
• Willingness for continued learning and growth, we are always striving to improve
• This is physical, you must be able to work with your hands, lift at least 50 lbs. and work on your feet for prolonged periods of time
• This work is not glamorous, it can be gross, uncomfortable and toxic, so you must be willing to face challenges, stay positive and overcome difficulties
• Awareness and respect for safety, we all want to make it home healthy and alive
• Clear communicator, you will be interacting with customers, adjusters and co-workers
• IICRC certifications are worth $3-$5 more per hour

Benefits:  

• $23 to $28 per hour depending on experience 
• Overtime as needed 
• Paid time off including (5 sick days per year, 5 days of vacation after 6 months, 10 days of vacation after one year)
• 8 Paid holidays
• We help the right employees get and maintain IICRC Certifications
• Health insurance that actually covers health issues (we pay the first $250 per employee per month)
• Simple IRA retirement plan with a 3% company match and professional guidance
• Flexible workplace

Interested? Apply today!