PuroClean Restoration Specialists Water Damage Frequently Asked Questions
[VIDEO] First, contact a water-damage restoration company, such as PuroClean, as soon as possible. Don’t wait, as water can cause mold and irremediable damage to the wood, walls, and carpet in your home. Then, contact your insurance company to start the claim process. If safe, shut off the utilities in your home to avoid further damage. Don’t enter your home if it has suffered structural damage. Don’t walk through floodwater if electricity hasn’t been turned off, and avoid contaminants.
Keeping your home safe for your infant is a reasonable concern for expectant mothers. Follow your health provider’s instructions on what to do to keep your home safe when bringing home your new baby. There are certain procedures that you should add to your daily routine that can help keep your home and environments safe:
Click here to view the CDC’s full list of recommendations related to COVID-19 and children.
As the Coronavirus pandemic continues to rise and health and government officials notify the public to take necessary measures to protect themselves, one of the best ways to slow its progress is by performing deep mitigation cleaning of all touch-point surfaces, along with the use of an EPA-registered, hospital-grade disinfectant. These methods of cleaning can be utilized for institutions, commercial, and residential properties. Our Coronavirus cleaning services will help reduce contamination related to the COVID-19 outbreak. Call your local PuroClean office for more information on how we can help clean your property.
Cleaning and disinfecting frequently touched objects and surfaces are the recommended actions to help prevent the spread of respiratory diseases, like Coronavirus. Since any surface can be re-contaminated after cleaning, and because the Coronavirus is also spread person-to-person, PuroClean’s services are not guaranteed to prevent the spread of Coronavirus. Visit the Centers for Disease Control and Prevention (https://www.cdc.gov/Coronavirus/2019-ncov/index.html) for more information regarding Coronavirus, its spread, and prevention.
Common causes of water damage include burst pipes, plumbing leaks, roof leaks, flooding, appliance malfunctions, and natural disasters.
Don’t hesitate to reach out to us at (480) 767-5588 for immediate assistance.
Signs of water damage may include damp or discolored walls, ceilings, and floors, a musty odor, visible mold growth, and warping or buckling of materials like wood and drywall. If you want to be certain, call us (480) 767-5588, we have specialty meters and infrared cameras to detect moisture
First, shut off the source of water damage if it’s safe to do so. Then, contact us at 480-767-5588 to assess the extent of the damage and develop a plan for cleanup and restoration. We cover Scottsdale and the entire Phoenix area.
While minor water damage may be manageable for DIY enthusiasts, it’s usually best to hire a professional restoration company. We have the expertise, equipment, and experience to ensure thorough and safe remediation.
The time required for water damage restoration varies depending on the extent of damage. It can take several days to weeks. A professional assessment can provide a more accurate estimate.
Don’t hesitate to reach out to us at (480) 767-5588 for immediate assistance
Water damage coverage can vary depending on your insurance policy. Generally, sudden and accidental water damage, such as a burst pipe, is covered, while gradual damage may not be. It’s essential to review your policy and discuss it with your insurance provider.
The water damage restoration process typically involves water extraction, drying and dehumidification, removal of damaged materials, mold remediation if necessary, and restoration of the affected areas.
Don’t hesitate to reach out to us at (480) 767-5588 for immediate assistance
Yes, water-damaged properties can pose health risks due to mold growth, bacteria or viruses. Inhaling mold spores in particular can lead to respiratory issues and other health problems. It’s crucial to address water damage promptly.
Don’t hesitate to reach out to us at (480) 767-5588 for immediate assistance
To prevent water damage, maintain your plumbing, regularly inspect for leaks, keep your roof in good condition, install a sump pump if necessary, and consider using water detection devices to alert you to leaks
Don’t hesitate to reach out to us at (480) 767-5588 for immediate assistance
Look for companies certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC). Qualifications, experience, and customer reviews are also important factors to consider when choosing a restoration company.
In some cases, it may be safe to stay in your home during restoration, but it’s often recommended to find temporary accommodations, especially if extensive work is required. We can advise you on the best course of action.
Don’t hesitate to reach out to us at (480) 767-5588 for immediate assistance
It depends on the material and how long it was wet. We can asses this for you during a visit. Move furniture to a dry area or put it on blocks so it can begin to self-dry as soon as possible.
Yes, we specialize in cleaning and restoring water-damaged furniture. We have the equipment to assess, clean, and restore water-damaged furniture, including sofas, chairs, tables, and more. We use advanced techniques and products to remove moisture, prevent mold growth, and restore your furniture to its pre-damaged condition.
Yes – we have a system for removing water from carpets, but sometimes carpets and pads must be replaced after getting wet. If mold is present, this can also affect the outcomes. If the water was clean and we can dry and sanitize them, they can sometimes be saved.
Yes, PuroClean Restoration Specialists are experts in repairing water-damaged wood floors, including subfloors. Our comprehensive services encompass the entire restoration process, from reconstruction to refinishing. The extent and type of repairs required depend on various factors, such as the severity of the water damage, the type of wood flooring, and the duration of exposure to moisture.
Yes, we specializes in repairing water-damaged wood floors.
Yes, we specializes in water extraction from carpets. We uses advanced equipment and techniques to effectively remove water and moisture from carpets, preventing further damage and potential mold growth. We’re dedicated to restoring your carpets to their pre-water damage condition.
[VIDEO] Homeowners insurance provides coverage for damage that is sudden and accidental (such as water heater ruptures or pipe bursts). However, flood damage, no matter the source of the water, is NOT covered by standard homeowners policies. Flooding can occur from storms, sewer backup, and overflowing rivers, ponds, lakes, and oceans. However, you can purchase flood insurance through the National Flood Insurance Program. Note that water damage that results from lack of maintenance is not covered on a standard homeowners insurance policy.
[VIDEO] Mold can grow on the surface within 24 to 48 hours.
[VIDEO] You can avoid water damage by cleaning gutters and downspouts, checking your appliances regularly, upgrading washing machine hoses, checking your water pressure, monitoring your water bill, etc.
[VIDEO] Yes. Water can cause swelling, warping, delamination, and joint line separation, but it is best to contact an emergency restoration specialist to make the final determination before assuming that the laminate is damaged.
[VIDEO] Every Insurance policy is different. You should contact your broker/agent or your insurance company to determine the amount of coverage that you have. For the best possible service to restore all aspects of water and/or mold damage call The Professionals at PuroClean.
There are three basic “types” of water damage, based on the level of contamination. 1-Category 1 (Clean Water): from a damaged pipe or hose. 2-Category 2 (Grey water): this is from an overflowing washing machine or dishwasher or sump-pump failure. 3-Category 3 (Black Water): sewage and all flooding where the water comes into the home from the outside. This water is grossly contaminated. No porous materials damaged by such water can be saved. Such a loss may involve some demolition of drywall that has been contaminated.
Warranties offer a variety of coverages. Check your warranty and/or call the “help” number for the company offering the warranty.
[VIDEO] Every Insurance policy is different. You should contact your broker/agent or your insurance company to determine the amount of coverage that you have.
[VIDEO] Every insurance policy is different. You should contact your broker/agent or your insurance company to determine the amount of coverage that you have.
[VIDEO] Most carpet in homes is installed over pad. Both of these materials need to dry completely, and quickly or mold could develop. It is important to extract as much water as possible from both carpet and pad. This requires specialized equipment and should be done by professionals such as PuroClean. PuroClean professionals will also know if the carpet/pad need to be removed because of contaminants that were in the water. After professional extraction the drying time will depend on the type of carpet and pad. PuroClean ensures that these flooring materials are dry as part of the water mitigation process.
There are many variables that affect the time for drywall to dry after being wet. Normally it will be returned to a dry condition in two – three days, but that will vary with each situation.
There are many variables that determine whether a flooded home can be saved: the amount of water is one, even more important is the amount of time the water was in/around the home. Every situation is different!
Water from outside the structure is contaminated and should be handled be professionals such as PuroClean. Even if the water was not from outside if it is there for an extended time then many materials will need to be removed because of the increased contamination from long-standing water. Drywall will soften and may fall, especially from ceilings. Carpet, pad and other floor coverings may need to be removed. Every situation is different! For the best, specific advice, please call your local PuroClean as soon as the damage is discovered.
That depends on the amount of damage. It there is extensive damage it will not be possible to occupy the structure. However, every situation is different!
Initially PuroClean needs to get into the home or office to do the emergency remediation and mitigation work. Then, during the drying process, PuroClean will need to return each day to monitor the progress and to adjust equipment to achieve the best results in the shortest amount of time.
Daily monitoring is one important aspect of the process. Industry Best Practices require this monitoring to insure that the drying process is proceeding properly.
Yes! It is important that the equipment run 24 hours every day. This will provide the best possible drying process.
It is important that you NOT turn the equipment off. The drying process is most effective and most efficient when the equipment is allowed to run 24 hours every day. This will allow PuroClean to complete the job as quickly as possible and then all equipment will be removed.
Please do not open doors or windows. The equipment selected for every job and the process are based on having a “closed drying system.” Opening doors or windows will upset that process and may extend the drying time (and the charges) significantly.
Many PuroClean Professionals provide Full Service to you including the replacement or repair of any structural items that have been damaged. Consult your local PuroClean office to see if they provide Full Service.
[VIDEO] For a small area, you can mix one cup of vinegar and 2 cups of water and spray on the area. If your entire carpet is damaged, you should call in a water mitigation company, such as PuroClean, to take care of the damage.
Water damage can occur after natural disasters, such as thunderstorms or hurricanes that cause flooding, from pipe bursts, appliance malfunctions, roof leaks, foundation leaks, septic tank overflows, poor drainage, and more. Flash flooding, pipe bursts, and sewage backups are especially dangerous as they can produce several inches of water in less than a day.
Floodwater that comes from outside and from sewage backups contains dangerous contaminants like viruses and bacteria. If the water isn’t drained within 24-48 hours, structural damage and mold growth can ensue. Even water leaks that infiltrate your home slowly can cause damage to the building and lead to mold growth. Mold left unchecked will spread quickly through the home.
The first thing professionals do is remove damaged materials that will either be restored or discarded. Materials include baseboards, insulation, furniture, carpeting, upholstery, carpet padding, fragile woods, drywall, and more. After the damaged items are removed, the technicians begin drying out the water and disinfecting the areas. Specialized tools like air movers and dehumidifiers are typically involved in the drying process. Professionals will also handle mold damage in the restoration process. Mold-infected surfaces will be disinfected and restored as quickly as possible to prevent it from spreading.
It’s impossible to make your home flood proof, but you can take several measures to prevent flood damage.
Remove wet moist or damp items, wipe up spills, fix any plumbing leaks, control the humidity in your home, reinforce the sealant, when cleaning your floors make sure you dry the floors completely.
Replace missing shingles, clean gutters, inspect vents, valleys, chimneys, pipes, skylights, etc. You should also check your attic ceiling and remove ice buildup during heavy snow.
The bathroom is a prime area for water damage, since almost everything you do in there involve water use. To prevent water damage, you can replace torn shower curtains, dry the floor and drain water from the tub after use, check for leaking pipes, and ensure that the grout and caulking are in good condition.
Contact your insurance agent and/or adjuster and they will tell you everything you need to have ready to ensure the claims process is smooth.
Check the surface of the wall for water stains, peeling paint, or warping. Push on the wall lightly – if it’s soft and spongy, that’s an indication of moisture damage. Then, take the smell test. If the wall smells musty, like rotted leaves, it is a telltale sign of water damage.
You can check the walls and ceilings for water stains, the floors for warping and buckling, and the pipes for corrosion, leaks, missing grout, and mold. Attics and basements may have damaged flooring, mildew or mold, dampness, and odors. Also, be sure to inspect the exterior of the home for cracked roof tiles, puddles, standing water, and whether the ground is sloping away from the house.
First you have to remove the damaged floor material, add the framing as needed, then measure, cut, and fasten new plywood.
An easy way to tell if your tile floors are water-damaged is by checking to see if any tiles are darker in color than the other tiles.
You should get a professional home inspector to determine if there is water damage and the extent of the damage. A contractor can estimate the repair cost.
You may be able to add water damage coverage to your insurance policy. Contact your insurance agent and/or adjuster to find out if you’re eligible for coverage.
Homeowner’s insurance provides coverage for damage that is sudden and accidental (such as water heater ruptures or pipe bursts). However, flood damage, no matter the source of the water, is NOT covered by standard homeowner’s policies.
Homeowners insurance provides coverage for damage that is sudden and accidental (such as water heater ruptures or pipe bursts). However, flood damage, no matter the source of the water, is NOT covered by standard homeowners policies. Flooding can occur from storms, sewer backup, and overflowing rivers, ponds, lakes, and oceans. However, you can purchase flood insurance through the National Flood Insurance Program. Note that water damage that results from lack of maintenance is not covered on a standard homeowners insurance policy.
The first thing professionals do is remove damaged materials that will either be restored or discarded. Materials include baseboards, insulation, furniture, carpeting, upholstery, carpet padding, fragile woods, drywall, and more. After the damaged items are removed, the technicians begin drying out the water and disinfecting the areas. Specialized tools like air movers and dehumidifiers are typically involved in the drying process. Professionals will also handle mold damage in the restoration process. Mold-infected surfaces will be disinfected and restored as quickly as possible to prevent it from spreading.
Firstly, contact a water damage restoration company as soon as possible. Don’t wait as water can cause mold and irremediable damage to the wood, walls, and carpet in your home. Afterwards, contact your insurance company to start the claim process. If safe, shut off the utilities in your home to avoid further damage. Don’t enter your home if it has suffered structural damage. Don’t walk through flood water if electricity hasn’t been turned off and to avoid contaminants.
Floodwater that comes from outside and from sewage backups contains dangerous contaminants like viruses and bacteria. If the water isn’t drained within 24-48 hours, structural damage and mold growth can ensue. Even water leaks that infiltrate your home slowly can cause damage to the building and lead to mold growth. Mold left unchecked will spread quickly through the home.
Water damage can occur after natural disasters, such as thunderstorms or hurricanes that cause flooding, from pipe bursts, appliance malfunctions, roof leaks, foundation leaks, septic tank overflows, poor drainage, and more. Flash flooding, pipe bursts, and sewage backups are especially dangerous as they can produce several inches of water in less than a day.
PuroClean Restoration Specialists