PuroClean Is There for You When It Feels Like the Sky Might Fall

Here at PuroClean, we understand that every disaster is unique. Dealing with these issues can be very stressful and draining on homeowners, and there are likely many questions that need answering. We pride ourselves on our empathy and compassion to help ease the clients through these difficult situations. Recently, we were called into a home in Odenton, MD, after an overflowing toilet put the integrity of the ceiling in jeopardy.

Restoring the Flood Damage and Collapsed Ceiling

When we arrived, the client expressed confusion and was afraid of what was happening. She had many questions like, “Will my ceiling collapse?” and “Can I use my electronics?”, among others. Together, we walked through her home and explained the situation she was facing and the process that was about to start. We helped make her feel at ease that she would be in good hands.

The damage originated when the upstairs toilet overflowed and sent water cascading through the floor down to the second floor through the chandelier. The client was a retired grandmother who was housing her daughter and her 3-year-old granddaughter, and her primary concern was, understandably, the safety of her family. She was very concerned about the ceiling potentially collapsing. As she feared, the ceiling did eventually come down, but thankfully, we were already on the case.

We started and finished the restoration in the timeframe that was discussed, with no additional surprises. Our crew dried up the flooded area and repaired the ceiling. The client was incredibly thankful that we were able to complete the work quickly with compassion while also making the process as simple as possible. She wrote us a very kind review, saying that she felt “safe” and “comfortable” and would recommend us to anyone she knew needed restoration services. We’re honored to be in a position to help our clients through these tough times.

Call PuroClean Restoration Services for Disaster Cleanup Services in Lanham and Our Surrounding Areas

When dealing with property damage restoration, it important to chose professionals that are both knowledgeable and compassionate. Call (301) 277-2755 for the “Paramedics of Property Damage” at PuroClean of Lanham. We will work with you and the insurance company to make each step as simple as possible.