Property Managers

Speak to a Business Development Specialist

(703) 579-8912

PuroClean is a Preferred Provider for Commercial Management Companies Nationwide

PuroClean is the trusted choice for commercial management professionals, property managers, real estate agents, and leaders in hospitality, manufacturing, retail, and luxury commercial management. When emergencies strike, PuroClean is available 24/7, delivering full-service property restoration solutions tailored to your customers’ needs.

  • With a North American network of over 475 offices supported by a dedicated quality assurance and training organization, PuroClean offers a personalized approach to property damage emergencies—saving you time and money.
  • Known as the Paramedics of Property Damage™, PuroClean’s technicians are highly trained experts in emergency restoration. They provide exceptional service with care and respect, helping property and business owners navigate challenging situations with confidence.
  • One call to PuroClean brings compassionate, professional responders who work tirelessly to restore properties to their pre-loss condition. With PuroClean as your trusted partner, you can rest assured that your customers are in capable hands.

Relentless Customer Service

Call us today and we'll connect you with a PuroClean franchise owner in your area.

Do You Have an Emergency Plan?

Emergencies are unpredictable, but with PuroClean’s Emergency Management Process (EMP), you can be prepared to act quickly and effectively when the unexpected happens.

Why Have an Emergency Management Process?

An EMP offers invaluable benefits for your business, employees, and properties:

  • Comprehensive Preparation: Develop a detailed emergency plan to guide you and your team through unexpected property damage events.
  • Risk Mitigation: Proactively identify potential hazards to reduce liability risks and address vulnerabilities before they lead to costly issues.
  • Faster Recovery: Save valuable time with a plan that accelerates response and restoration efforts, helping you get back to business sooner.
  • Improved Satisfaction: Enhance tenant and property owner relationships by demonstrating preparedness and care. PuroClean ensures the highest level of customer satisfaction through third-party evaluations at the completion of every job.

Be Ready When It Matters Most

Our EMP equips you with a customized portfolio designed to handle emergencies efficiently. This comprehensive plan includes:

  • Emergency Action Checklist: Step-by-step instructions for immediate response.
  • Preferred Response Status: Become a priority partner for faster assistance in emergencies.
  • Advanced Warning and Contact Details: Stay prepared with a sheet of key contacts and emergency procedures.
  • Personalized Property Portfolio: Your tailored plan includes photos and critical details like utility shut-off locations for power, water, and gas.
  • Key Contact Information: Keep insurance policies, essential numbers, and primary contacts easily accessible.
  • Pre-Approved Work Authorization: Pre-set approval thresholds allow work to begin without delay, minimizing damage and downtime.
  • Local Resources Directory: Contact information for fire departments, insurance agents, nearby hospitals, security services, utility providers, and more.

Why Choose PuroClean?

At PuroClean, we value strong, lasting relationships with our clients. We stand behind our work with a one-year guarantee on workmanship and materials.

When emergencies strike, don’t leave your response to chance. With PuroClean’s EMP, you can act with confidence, minimize losses, and ensure satisfaction for everyone involved. Be proactive—be prepared.

Call (703) 579-8912

to speak to a business development specialist or email us at [email protected]

OR, request a sample emergency management process below.

Certified Priority Response

The Certified Priority Response (CPR) Program by PuroClean is crafted to reduce claim costs and enhance satisfaction. By implementing stringent certification standards, clear protocols, and pre-approved scopes of work, we ensure a seamless process from start to finish.

Our mission is to deliver 24/7 reliable access and respond with speed, efficiency, and cost-effectiveness—every time, without exception.

CPR Badge

The CPR Process

  • You can assign a loss electronically or through our National Call Center at 800-775-7876.
  • Every CPR-certified PuroClean office will make contact within 60 minutes or less of assignment notification.
  • A CPR-certified PuroClean Representative will perform an on-site inspection within four hours of assignment notification.
  • A CPR-certified PuroClean Representative will provide an updated status report within 24 hours of site inspection. All reports, readings and real-time data will be obtained through our PuroMetrix™ claims management system.
  • A CPR-certified PuroClean office will transmit a complete package of supporting documentation within 48 hours of job completion.

Priority Response

PuroClean utilizes the full technology suite provided by Next Gear Solutions, which includes job management with PuroLogic; real-time homeowner communication with ProAssist; CRM and growth technology with LuxorCRM, and water mitigation documentation and compliance with MICA; and data analytics with BI Reporting. Adopting the Next Gear technology package creates a cohesive and efficient approach to PuroClean’s job management.

The first notice of loss comes into our National Call Center at (703) 579-8912, is then entered into PuroLogic Admin, and assigned to the closest CPR-certified PuroClean office. The certified PuroClean office then uses PuroLogic desktop and mobile to manage the job throughout its entire lifecycle from first contact with the customer through receipt of final payment. PuroLogic Mobile makes it easy to review upcoming tasks, track equipment, upload photos, and speak notes directly into the job file.

Partner with Experts in Restoration Services

At PuroClean, we take pride in making our partners look good. Our technicians are highly trained and certified, they use state-of-the-art equipment and techniques to effectively remediate property damage. Our many years of experience working with industry leaders like you, help us understand your needs and allow us to provide timely and detailed documentation so you can complete your files seamlessly.

Call (703) 579-8912

to speak to a business development specialist
or email us at [email protected]

PuroClean’s training center, the PuroClean Academy, is one of the most state-of-the-art facilities in the country for our industry. Here, PuroClean franchise owners and their employees have the opportunity to earn certifications from the Institute of Inspection, Cleaning and Restoration Certification (IICRC), the restoration industry’s top standard-writing agency. PuroClean also provides a unique opportunity for insurance companies to train in our facility to ensure their employees and others in the industry receive relevant and up to date hands-on training to better assist their customers.

The PuroClean Academy includes an IICRC-approved Applied Structural Drying (ASD) facility we affectionately call our “Flood House”. It is the focal point of real-life practical instruction. One of only 24 in the world, this is the premier ASD facility in the nation and assists us in providing the highest level of training for our franchise owners.