From Fire to Friendship: A Case of PuroClean’s Continuing Customer Service

PuroClean Intervention

Although the house fire had significantly affected the kitchen and living room, our expert crew was able to mitigate the damage, perform selective demolition, and complete the remediation process within one month. Once that was completed, the general contractor took over the renovation.

Once we wrapped up our on-site portion to mitigate the house fire damage, we met with our client to return his personal belongings that had been previously in our care.

PuroClean provides contents cleaning and pack-out service, where we clean, deodorize, and thoroughly restore salvageable personal belongings. We can even safely keep your items in our possession for as long as necessary. In this case, our client had visited us over 12 times to check up on them throughout the cleaning process. Not many companies offer such a service, so we’re very pleased that our client entrusted us with his cherished items. An avid car collector, he asked that we restore his motor tools.

When they were ready to be returned to him, he stopped by often to pick them up so he could resume working on his custom wheels. His frequent visits became a treat for those who got to know him well. This successful house fire restoration project is a testament to our dedication and expertise. We completely understand our clients’ situations and are more than happy to provide thorough communication every step of the way.