Helping Property Management Companies in Elgin, IL with Emergency Restoration Services

Speak to a Business Development Specialist

(224) 642-1124

PuroClean: Your Preferred Partner for Commercial Management Companies Across the Nation

PuroClean is the go-to emergency response company for commercial management professionals, including property managers, real estate agents, and those in the hospitality, manufacturing, retail, and luxury commercial sectors. We provide 24/7 comprehensive property emergency services to support your clients during critical situations.

With a network of over 475 offices across North America, PuroClean is backed by a robust quality assurance and training program. Our personalized approach to property damage emergencies is designed to save you both time and money.

As the “Paramedics of Property Damage™,” our highly trained experts specialize in emergency restoration, delivering exceptional service with utmost respect for homeowners and business operators facing challenging circumstances.

When you reach out to PuroClean, our technicians respond promptly, equipped with compassion and a commitment to restoring your property to its pre-loss condition. You can trust PuroClean to be your reliable partner in navigating property emergencies.

Relentless Customer Service

Call us today and we'll connect you with a PuroClean franchise owner in your area.

Do You Have an Emergency Plan?

You never know when a property emergency might arise, but with PuroClean’s Emergency Management Process (EMP), you can be fully prepared when the unexpected occurs.

How an Emergency Management Process Can Help:

  • Develop a Comprehensive Emergency Plan: We assist you in creating a detailed emergency preparation strategy for you and your employees, ensuring readiness for any unexpected damages to your properties.
  • Mitigate Liability Risks: Our team identifies potential hazards that could lead to future issues, addressing them proactively or notifying you as necessary.
  • Accelerate Your Recovery: With a solid plan and proper documentation in place, you can save valuable time and get back to business quickly.
  • Enhance Tenant and Property Owner Satisfaction: After each job, we conduct third-party customer evaluations to ensure we meet the highest standards of service.

Be Prepared When It Matters Most

Our comprehensive EMP provides you with a detailed portfolio that includes:

  • Emergency Action Checklist: A step-by-step guide to follow during an emergency.
  • Preferred Response Partnership: You become a “preferred response” partner, ensuring prioritized service.
  • Advanced Warning and Emergency Contact Sheet: Key contacts are readily available when you need them.
  • Personalized Portfolio: Includes photographs and essential details such as shut-off locations for power, water, gas, and more.
  • Primary Contact Information: Access to insurance policies and important phone numbers.
  • Pre-approved Work Authorization: NTE amounts are set, allowing work to commence immediately to minimize damage.
  • Local Contacts: Connections to the Fire Department, Insurance Agents, Nearest Hospitals, Security, Power Companies, and more.

We value our relationships with clients and offer a one-year guarantee on our workmanship and materials, ensuring peace of mind in every aspect of our service.

Call (224) 642-1124

to speak to a business development specialist or email us at [email protected]

OR, request a sample emergency management process below.

Certified Priority Response

PuroClean’s Certified Priority Response (CPR) Program is specifically designed to help you lower claim costs and enhance satisfaction. We achieve this through rigorous certification standards, well-defined protocols, and pre-approved scopes of work that we mutually agree upon.

Our commitment is to provide 24/7 easy access and to respond quickly, efficiently, and cost-effectively, every single time!

CPR Badge

The CPR Process

  • You can assign a loss electronically or through our National Call Center at 800-775-7876.
  • Every CPR-certified PuroClean office will make contact within 60 minutes or less of assignment notification.
  • A CPR-certified PuroClean Representative will perform an on-site inspection within four hours of assignment notification.
  • A CPR-certified PuroClean Representative will provide an updated status report within 24 hours of site inspection. All reports, readings and real-time data will be obtained through our PuroMetrix™ claims management system.
  • A CPR-certified PuroClean office will transmit a complete package of supporting documentation within 48 hours of job completion.

Priority Response

PuroClean utilizes the full technology suite provided by Next Gear Solutions, which includes job management with PuroLogic; real-time homeowner communication with ProAssist; CRM and growth technology with LuxorCRM, and water mitigation documentation and compliance with MICA; and data analytics with BI Reporting. Adopting the Next Gear technology package creates a cohesive and efficient approach to PuroClean’s job management.

The first notice of loss comes into our National Call Center at (224) 642-1124, is then entered into PuroLogic Admin, and assigned to the closest CPR-certified PuroClean office. The certified PuroClean office then uses PuroLogic desktop and mobile to manage the job throughout its entire lifecycle from first contact with the customer through receipt of final payment. PuroLogic Mobile makes it easy to review upcoming tasks, track equipment, upload photos, and speak notes directly into the job file.

Partner with Experts in Restoration Services

At PuroClean, we take pride in making our partners look good. Our technicians are highly trained and certified, they use state-of-the-art equipment and techniques to effectively remediate property damage. Our many years of experience working with industry leaders like you, help us understand your needs and allow us to provide timely and detailed documentation so you can complete your files seamlessly.

Call (224) 642-1124

to speak to a business development specialist
or email us at [email protected]

PuroClean’s training center, the PuroClean Academy, is one of the most state-of-the-art facilities in the country for our industry. Here, PuroClean franchise owners and their employees have the opportunity to earn certifications from the Institute of Inspection, Cleaning and Restoration Certification (IICRC), the restoration industry’s top standard-writing agency. PuroClean also provides a unique opportunity for insurance companies to train in our facility to ensure their employees and others in the industry receive relevant and up to date hands-on training to better assist their customers.

The PuroClean Academy includes an IICRC-approved Applied Structural Drying (ASD) facility we affectionately call our “Flood House”. It is the focal point of real-life practical instruction. One of only 24 in the world, this is the premier ASD facility in the nation and assists us in providing the highest level of training for our franchise owners.