Property Managers

Speak to a Business Development Specialist

(425) 488-7688

PuroClean: Nationwide Preferred Provider for Commercial Management Companies

PuroClean is the trusted property emergency service chosen by commercial management professionals, property managers, real estate agents, and industries such as hospitality, manufacturing, retail, and luxury commercial management. We offer a 24/7 full-service solution to ensure your customers receive prompt and reliable assistance during emergencies.

  • With a network of over 475 offices across North America, supported by our robust quality assurance and training programs, PuroClean provides a personalized approach to property damage emergencies that saves you both time and money.
  • Our Paramedics of Property Damage™ are highly trained experts in emergency property restoration, delivering exceptional service with respect and compassion for homeowners and business owners during challenging and emotional situations.
  • With just one call, PuroClean technicians respond swiftly and empathetically, doing whatever it takes to satisfy your customers and restore properties to their pre-loss condition. Trust PuroClean as your reliable partner, ensuring peace of mind knowing we’re always here for you.

Relentless Customer Service

Call us today and we'll connect you with a PuroClean franchise owner in your area.

Do You Have an Emergency Plan?

Property emergencies can happen at any time, often without warning. With PuroClean’s comprehensive Emergency Management Process (EMP), you can ensure you’re prepared to respond effectively whenever an emergency arises.

Benefits of PuroClean’s Emergency Management Process

1. Create a Detailed Emergency Preparation Plan. Develop a customized plan for you and your employees to efficiently handle unexpected property damages, ensuring everyone knows their roles during a crisis.

2. Reduce Liability Risks. Identify and mitigate potential hazards that could cause future damage, minimizing your liability and enhancing the safety of your properties.

3. Accelerate Business Recovery. Having a well-documented plan in place streamlines the response process, allowing you to get back to business faster with minimal downtime.

4. Enhance Tenant and Property Owner Satisfaction. We conduct third-party customer evaluations after each job to ensure the highest level of satisfaction, fostering trust and positive relationships with tenants and property owners.

Key Components of Our Emergency Management Process

  • Emergency Action Checklist. A clear, step-by-step guide to manage emergencies efficiently, ensuring all critical actions are addressed promptly.
  • Preferred Response Partnership. Become a preferred response partner, ensuring your emergencies receive priority attention and swift service from our expert team.
  • Advanced Warning and Emergency Contact Sheet. Stay informed with proactive alerts and maintain an updated contact sheet for quick communication during emergencies.
  • Personalized Portfolio. Receive a detailed portfolio that includes photos, utility shut-off locations (power, water, gas), and other essential property information to facilitate a rapid response.
  • Primary Contact Information. Access centralized contact details, including insurance policies and important phone numbers, to streamline communication during emergencies.
  • Pre-Approved Work Authorization and NTE Amounts. Enable immediate restoration work with pre-approved scopes and Not-To-Exceed (NTE) amounts, preventing delays and controlling costs effectively.
  • Local Essential Contacts. Gain access to a curated list of vital local contacts, such as fire departments, insurance agents, hospitals, security services, and power companies, ensuring coordinated and efficient emergency responses.

Our Commitment to You

At PuroClean, we prioritize building long-term relationships with our clients by delivering exceptional service and unwavering support. To demonstrate our dedication, we offer a one-year guarantee on all our workmanship and materials, ensuring your property is restored to its pre-loss condition with the highest quality standards.

Be Ready When It Counts

With PuroClean’s Emergency Management Process, you can confidently face any property emergency. Our detailed and reliable plans provide you with the tools and support needed to protect your properties and maintain business continuity. Let PuroClean be your trusted partner in safeguarding your assets and ensuring peace of mind during challenging times.

Call (425) 488-7688

to speak to a business development specialist or email us at [email protected]

OR, request a sample emergency management process below.

Certified Priority Response

PuroClean’s Certified Priority Response (CPR) Program is expertly designed to help you minimize claim costs and boost customer satisfaction. We achieve this by adhering to stringent certification standards, implementing clear and effective protocols, and securing mutually agreed-upon scope pre-approvals.

Our mission is to provide you with 24/7 seamless access, ensuring that we respond swiftly, efficiently, and cost-effectively every time an emergency occurs. With the CPR Program, you can trust that PuroClean is dedicated to delivering reliable and high-quality service, enhancing your overall property management experience.

CPR Badge

The CPR Process

  • You can assign a loss electronically or through our National Call Center at 800-775-7876.
  • Every CPR-certified PuroClean office will make contact within 60 minutes or less of assignment notification.
  • A CPR-certified PuroClean Representative will perform an on-site inspection within four hours of assignment notification.
  • A CPR-certified PuroClean Representative will provide an updated status report within 24 hours of site inspection. All reports, readings and real-time data will be obtained through our PuroMetrix™ claims management system.
  • A CPR-certified PuroClean office will transmit a complete package of supporting documentation within 48 hours of job completion.

Priority Response

PuroClean utilizes the full technology suite provided by Next Gear Solutions, which includes job management with PuroLogic; real-time homeowner communication with ProAssist; CRM and growth technology with LuxorCRM, and water mitigation documentation and compliance with MICA; and data analytics with BI Reporting. Adopting the Next Gear technology package creates a cohesive and efficient approach to PuroClean’s job management.

The first notice of loss comes into our National Call Center at (425) 488-7688, is then entered into PuroLogic Admin, and assigned to the closest CPR-certified PuroClean office. The certified PuroClean office then uses PuroLogic desktop and mobile to manage the job throughout its entire lifecycle from first contact with the customer through receipt of final payment. PuroLogic Mobile makes it easy to review upcoming tasks, track equipment, upload photos, and speak notes directly into the job file.

Partner with Experts in Restoration Services

At PuroClean, we take pride in making our partners look good. Our technicians are highly trained and certified, they use state-of-the-art equipment and techniques to effectively remediate property damage. Our many years of experience working with industry leaders like you, help us understand your needs and allow us to provide timely and detailed documentation so you can complete your files seamlessly.

Call (425) 488-7688

to speak to a business development specialist
or email us at [email protected]

PuroClean’s training center, the PuroClean Academy, is one of the most state-of-the-art facilities in the country for our industry. Here, PuroClean franchise owners and their employees have the opportunity to earn certifications from the Institute of Inspection, Cleaning and Restoration Certification (IICRC), the restoration industry’s top standard-writing agency. PuroClean also provides a unique opportunity for insurance companies to train in our facility to ensure their employees and others in the industry receive relevant and up to date hands-on training to better assist their customers.

The PuroClean Academy includes an IICRC-approved Applied Structural Drying (ASD) facility we affectionately call our “Flood House”. It is the focal point of real-life practical instruction. One of only 24 in the world, this is the premier ASD facility in the nation and assists us in providing the highest level of training for our franchise owners.